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1 Posts

05-11-2017

JP

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  • Message 1 of 46

Lenovo Companion: System Update Server currently unavailable

2017-05-11, 9:24 AM

Hi all,

 

since about 3 weeks I always get the following message when checking for updates from within Lenovo Companion:

   The System Update Server is currently unavailable. Please try again later.

I don't think this is really the case, but haven't found a way to fix it.

 

Windows 10

Lenovo Companion 3.72.1.0

 

Thanks for any hints

 

Norbert

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1 Posts

05-04-2018

US

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Re: Lenovo Companion: S"The ystem Update Server currently unavailable

2018-05-04, 11:41 AM

I have the same problem with my brand new LEGION Y520. I JUST got it yesterday and everything was fine. I did one update (which included a BIOS update) and now I keep getting that same message (The System Update Server is currently unavailable). Even when I try to update through the Lenovo website I have no luck. Were you able to fix the problem? 

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3 Posts

01-27-2019

US

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  • Message 3 of 46

Re: Lenovo Companion: S"The ystem Update Server currently unavailable

2019-05-22, 1:44 AM

I am getting the same error message for the past few days.  The screens I notice also are different is there is a yellow exclamation point where the "warranty" status is.  When trying to update, the message I get is shown below.

 

I tried uninstalling/reinstalling Lenovo Vantage.

 

Any ideas would be appreciated! Thanks

 

Peter

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4 Posts

04-17-2019

AU

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  • Message 4 of 46

Re: Lenovo Companion: S"The ystem Update Server currently unavailable

2019-05-22, 14:22 PM

Hi,
I have exactly the same issue here.
X1 Extreme, latest BIOS and OS.
Start to notice this error since 20/5. Still not resolved.
I'm within warranty period.

Lenovo Vantage v4.27.32.0.
One user report on Reddit with same issue as well.

According to the error message, it seems the issue is on Lenovo side.
Any Lenovo staff can confirm or provide some advice? Thx.

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2 Posts

01-31-2017

US

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  • Message 5 of 46

Re: Lenovo Companion: System Update Server currently unavailable

2019-05-28, 16:00 PM

I was having the exact same "system update server is currently unavailable" issue when scanning for updates.  Some time has passes since I first noticed the issue, but I would say it started in March or April of 2019.  I seem to have fixed this issue by toggling the Auto-Updates on and off again.  You may need to turn them on, close, reopen, then turn them off again (if you don't want to leave them on).  After doing this, manually scanning for updates seems to be working now.

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4 Posts

04-17-2019

AU

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  • Message 6 of 46

Re: Lenovo Companion: System Update Server currently unavailable

2019-05-29, 1:35 AM
thanks for sharing this, haven't got chance to try this out, as it just started working about 3 days ago

I will give this a go, if it happens again, hope not. :p
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6272 Posts

10-29-2009

NC

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  • Message 7 of 46

Re: Lenovo Companion: System Update Server currently unavailable

2019-05-29, 14:10 PM

This was an issue with our servers and we fixed it over the weekend.  sorry for this trouble

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4 Posts

05-23-2018

US

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  • Message 8 of 46

Re: Lenovo Companion: System Update Server currently unavailable

2019-06-07, 14:10 PM

I'm having the same issue. I have many identical laptops (20KH002RUS) and I'm currently having the problem on only 1 of them. I've uninstalled/reinstalled Lenovo Vantage, reset the app via the Windows App Settings, rebooted, and tried different wifi networks.

Any ideas?

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1 Posts

06-07-2019

CA

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  • Message 9 of 46

Re: Lenovo Companion: System Update Server currently unavailable

2019-06-07, 19:59 PM

Same issue here, exactly the same X1 Carbon model too. Vantage says update servers unavailable, and Lenovo System Update says the product catalogue is being updated, try again later.

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4 Posts

05-23-2018

US

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  • Message 10 of 46

Re: Lenovo Companion: System Update Server currently unavailable

2019-06-10, 14:44 PM

Today, ALL of my model 20KH002RUS laptops are having the problem, last week it was just 1 of them.

I did a bit of digging, and this is what the log file (C:\ProgramData\Lenovo\lmController\SystemPluginData\LenovoSystemUpdatePlugin/logs/tvsu_************) is saying:

 

Info 2019-06-10 , 10:17:20
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Connection settings bean found for download.lenovo.com

Info 2019-06-10 , 10:17:20
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetAndParseCatalogDescriptorFile(Boolean& needTryAgain)
Message: Catalog file server path = https://download.lenovo.com/catalog//20KH_Win10.xml, local path = C:\ProgramData\Lenovo\ImController\SystemPluginData\LenovoSystemUpdatePlugin\session\20KH_Win10.xml, CRC = ????????????????????????????????????????????????????²???????????

Info 2019-06-10 , 10:17:20
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Connection settings bean found for download.lenovo.com

Info 2019-06-10 , 10:17:20
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Connection type set to DIRECT in ConnectionSettingsBean

Severe 2019-06-10 , 10:17:20
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Init method:GET

Severe 2019-06-10 , 10:17:20
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: The downloaded Catalog file did not pass checksum validation.
Type: System.Exception
  at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogFile()
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()

Info 2019-06-10 , 10:17:20
at Tvsu.Engine.Task.Task.StartExecution()
Message: Executing the PostProcess HelpCenterQuestProcess

Severe 2019-06-10 , 10:17:20
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcess the message from exception is CRC Match Failed
Exception:
Message: CRC Match Failed
Type: Tvt.Helpcenter.Quest.CatalogErrorException
  at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()

Info 2019-06-10 , 10:17:20
at Tvsu.Logic.ProgressThread.<StartSearch>d__35.MoveNext()
Message: Error trying to connect to an invalid Server.
Exception:
Message: CRC Match Failed
Type: Tvt.Helpcenter.Quest.CatalogErrorException
  at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsu.Logic.ProgressThread.<StartSearch>d__35.MoveNext()

Info 2019-06-10 , 10:17:20
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.Start[TStateMachine](TStateMachine& stateMachine)
Message: Exception while handling StartSearch.exception info:Tvt.Helpcenter.Quest.CatalogErrorException: CRC Match Failed
   at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsu.Logic.ProgressThread.<StartSearch>d__35.MoveNext()

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