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Christian_1979
Paper Tape
Posts: 2
Registered: ‎12-23-2018
Location: DE
Views: 1,977
Message 1 of 3

Lenovo Solution Center - Hardware Scan does not work

Hi,

the Hardware Scan does not work any more on my E31 Laptop.

1. I start the Lenovo Solution Centre

2. Click on hardware scan and start the scan

3. After 5 sec. scan was completet (it shows overall Status 100%). 5 sec. is by far to fast. In the past it took much longer. 

4. When I take a look in the Protocol, it shows "Test aborted/uncompletetd"

I don't know what to do. I deinstalled and reinstalled the Lenovo Solutuion Center...does not work.

Best regards

Christian

 

Mod's Edit: Additional information added to Subject line for clarity of issue.

 

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 462
Registered: ‎03-11-2008
Location: CN
Views: 1,902
Message 2 of 3

Re: Lenovo Solution Center - Hardware Scan does not work

Most of the hang issue is caused by Anti-virus software or windows defender, you could try to disable them when run LSC.

Or you could try another tool ,Lenovo Diagnostic.

https://download.lenovo.com/pccbbs/thinkvantage_en/ldiag_windows_v4.26.1.24_x64.zip

Christian_1979
Paper Tape
Posts: 2
Registered: ‎12-23-2018
Location: DE
Views: 1,794
Message 3 of 3

Re: Lenovo Solution Center - Hardware Scan does not work

THX...it worked with the Tool

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