Showing results for 
Search instead for 
Do you mean 
Reply
Punch Card
Posts: 42
Registered: ‎10-29-2008
Location: USA
Message 1 of 9 (10,032 Views)

Lenovo Solution Center Update Issue

4239CTO Win7

 

When I open the Lenovo Solution Center a message pops up

"A new version of Lenovo Solution Center is available. Do you want to update?"

 

When the update is finished downloading, I get the message "Error reading setup initization file"

 

Any assistance is appreciated.

 

 

 

 

 

 

Lenovo Staff
Posts: 3,298
Registered: ‎10-29-2009
Location: NC
Message 2 of 9 (10,029 Views)

Re: Lenovo Solution Center Update Issue

Please try download and installing the latest version here:

http://support.lenovo.com/en_US/product-and-parts/detail.page?&LegacyDocID=LENV-DIAGS#lsc

Punch Card
Posts: 42
Registered: ‎10-29-2008
Location: USA
Message 3 of 9 (10,021 Views)

Re: Lenovo Solution Center Update Issue

Thanks for the link. It's for version 1.1.006 which I have installed.

 

The update is for LSC to go to 1.1.007.

 

I'll let you know how it goes.

Punch Card
Posts: 42
Registered: ‎10-29-2008
Location: USA
Message 4 of 9 (10,016 Views)

Re: Lenovo Solution Center Update Issue

Downloading and installing v 1.1.006 from the link above, followed by restarting and starting the LSC application allowed for the updated to go work.

 

Thanks.

Paper Tape
Posts: 3
Registered: ‎01-20-2013
Location: Phoenix, AZ
Message 5 of 9 (8,970 Views)

Re: Lenovo Solution Center Update Issue

Is it necessary to uninstall the existing LSC first?
Paper Tape
Posts: 3
Registered: ‎01-20-2013
Location: Phoenix, AZ
Message 6 of 9 (8,963 Views)

Re: Lenovo Solution Center Update Issue

I tried downloading and installing from your link. I get the same problem as when following the popup asking me to update when opening LSC: (I have version 1.1.010)  The install starts loading Install Shield then goes to a small window called Windows Installer, which just has a bunch of information about the installer: Here is what the first several lines look like:

Windows ® Installer. V 5.0.9200.16384

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options

 </package | /i> <Product.msi>

  Installs or configures a product  

/a <Product.msi>   

                        Administrative install - Installs a product on the network  /

j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]   

Advertises a product - m to all users, u to current user  </uninstall | /x> <Product.msi | ProductCode>   Uninstalls the product Display Options  /quiet   Quiet mode, no user interaction  /passive   Unattended mode - progress bar only  /q[n|b|r|f]   Sets user interface level   n - No UI   b - Basic UI   r - Reduced UI

 

All they give me is an OK button at the bottom of the window.

 

On the download page, it doesn't show my M92p as a supported, though M92 and M91p are supported.

I have installed other software with no problem on this PC. Whenever I open LSC, the User Account Control window pops up, by the way.

 

Also - LSC is working if I tell it I'll install the update later.

It says the "Lenovo Primary iM controller is disabled and to go to device manager. What is that driver for?  

When I look in device manager, it does have an asterisk. Properties shows , "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" .  I tried disabling and enabling, and also tried update driver, but is says it is current.

Paper Tape
Posts: 3
Registered: ‎01-20-2013
Location: Phoenix, AZ
Message 7 of 9 (8,744 Views)

Re: Lenovo Solution Center Update Issue

I went to download the new version, but have, should I uninstall the existing program first?  M92p is not listed as one of the supported systems for LSC. M91, M91p, and M92 are listed, but not M92p. Is it actually supported? Mine is quite new and running Win 8 Pro from the upgrade disk that came with my M92p, which was preloaded with win 7 Pro. both 64 bit.

Bit Torrent
Posts: 2,273
Registered: ‎11-22-2011
Location: south carolina
Message 8 of 9 (8,734 Views)

Re: Lenovo Solution Center Update Issue

[ Edited ]

Uninstall v1 and install the newer version 2.0.017 released jan 18 2013. The *supported on * list is  for machines which LSC has been tested on.  It may or may not work on your machine.  Try it and find out. Your machine came out Jun 2012, I would expect LSC to run on it. 

===

All the following is way out of wack for a software install. It looks like help screen to run silent install.  

 

Windows ® Installer. V 5.0.9200.16384

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options

</package | /i> <Product.msi>

  Installs or configures a product 

/a <Product.msi>  

                        Administrative install - Installs a product on the network 

===

"Lenovo Primary iM controller is disabled and to go to device manager

 

Again another should not occur condition. LSC has been junk out of the box since Feb 2012 as replacement for PC-doctor, LTT.   I would not lose any sleep from this software being crap. 

==

Read this:

http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-solution-center-doesn-t-show-warranty-i...

==

Just download the standalone versions:

Diagnose memory, HDD, SDD.

==

Read the following from pc-doctor website for their view:

http://www.pc-doctor.com/29354/productlist/index.php

Bit Torrent
Posts: 2,150
Registered: ‎03-08-2012
Location: CA
Message 9 of 9 (8,683 Views)

Re: Lenovo Solution Center Update Issue

Lastest   .18 version still does not connect for warranty status!

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

Top Kudoed Authors