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yyamasak
Paper Tape
Posts: 3
Registered: ‎02-19-2014
Location: Japan
Views: 33,142
Message 1 of 9

Lenovo System Update 5.0.3 failes to download packages

Hello, 

 

SU shows an error dialog saying "An error occurred while downloading packages.".

I reinstalled SU and Solution Center and updated BIOS. But it still does not work...

 

I checked several posts in this community.

System Update fails to download updates

Lenovo System Update 5.03 on T430u doesn't report software updates

 

And I knew that tvsu_log_xxx.txt has important information for debugging.

It turned out that SU failed to download "HelloLevel_9_08_00.xml" for the following reason.

 

"An error ocurred while setting the digital certificates for this download"

 

What is this? Do the digital certificates mean SSL certificate?

Anyone know how to solve this?

 

Regards,

Yusuke Yamasaki

 

systeminfo

OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Manufacturer: LENOVO
System Model: 20ANCTO1WW
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14

 

tvsu_log_140219182345.txt

[Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45

Info 2014-02-19 , 06:23:45
場所 Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...

Info 2014-02-19 , 06:23:45
場所 Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime

Info 2014-02-19 , 06:23:46
場所 Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: JP
The default language is: JP
The OS language is: JP
The language loaded type is: OS

Severe 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.18444

Info 2014-02-19 , 06:23:46
場所 Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser

Info 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application

Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...

Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully

Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen

Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...

Info 2014-02-19 , 06:23:46
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.

Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...

Info 2014-02-19 , 06:23:50
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.

Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search

Info 2014-02-19 , 06:23:50
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_08_00

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml

Info 2014-02-19 , 06:23:50
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.

Info 2014-02-19 , 06:23:50
場所 Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com

Info 2014-02-19 , 06:23:50
場所 Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found

Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...

Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: An error ocurred while setting the digital certificates for this download
Exception:
Message: 'System.Net.ServicePointManager' のタイプ初期化子が例外をスローしました。
Type: System.TypeInitializationException
場所 System.Net.ServicePointManager.set_CertificatePolicy(ICertificatePolicy value)
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()

Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Status set to FAILED
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)

Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Message: Some error occurred in download module :
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)

Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed

Severe 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded

Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....

Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe

Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 20ANCTO1WW

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): JP
MTM: 20ANCTO1WW

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask

Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties

Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather

Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....

Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter

Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe

Severe 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 System.Configuration.ConfigurationManager.PrepareConfigSystem()
場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
場所 System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
場所 System.Net.Configuration.WebRequestModulesSectionInternal.GetSection()
場所 System.Net.WebRequest.get_PrefixList()
場所 System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
場所 System.Net.WebRequest.Create(String requestUriString)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.IfModifiedSince(String url, DateTime dtSince, DateTime& dtActual)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()

Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting DONE status.

Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.

Info 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess

Severe 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception is種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.Start()
場所 Tvsu.Engine.Task.Task.StartExecution()

Info 2014-02-19 , 06:23:52
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.

Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.StartExecution()
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
場所 Tvsukernel.Logic.ProgressThread.InitSearch()

Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >

Info 2014-02-19 , 06:23:58
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...

Info 2014-02-19 , 06:23:58
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.

Info 2014-02-19 , 06:23:58
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0

Info 2014-02-19 , 06:24:02
場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
Message: Context Help will be displayed.

Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?

Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >

Info 2014-02-19 , 06:24:09
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True

Info 2014-02-19 , 06:24:09
場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.

Severe 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty

Info 2014-02-19 , 06:24:09
場所 Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser

Info 2014-02-19 , 06:24:09
場所 Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.

Info 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application

 

Lenovo Employee jerrycq
Lenovo Employee
Posts: 182
Registered: ‎04-21-2011
Location: CN
Views: 33,020
Message 2 of 9

Re: Lenovo System Update 5.0.3 failes to download packages

Hi YYamasak,

 

Could you please tell me your mail box?I want to send you some test files to debug the TVSU issue you encountered.Thanks.

yyamasak
Paper Tape
Posts: 3
Registered: ‎02-19-2014
Location: Japan
Views: 33,002
Message 3 of 9

Re: Lenovo System Update 5.0.3 failes to download packages

Hi jerrycq,

I sent you my mail address.
Could you check your private message box?
Lenovo Employee jerrycq
Lenovo Employee
Posts: 182
Registered: ‎04-21-2011
Location: CN
Views: 32,948
Message 4 of 9

Re: Lenovo System Update 5.0.3 failes to download packages

Hi Yamasaki-san, We have released new TVSU version 5.05 to website team for posting,could you please check if this version fixed your issue?I expect this version will be on below website in couple of days, now the esupport guys is trying to post it onto website.Thanks. http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?LegacyDocID=TVSU-UPDATE

yyamasak
Paper Tape
Posts: 3
Registered: ‎02-19-2014
Location: Japan
Views: 32,919
Message 5 of 9

Re: Lenovo System Update 5.0.3 failes to download packages

Hello Jerry, 

 

I have updated TVSU to 5.05 and it worked well.

Thank you for your help!

 

Regards,

Yusuke Yamasaki

ttmcmurry
Paper Tape
Posts: 8
Registered: ‎11-10-2008
Location: New York City, NY, USA
Views: 32,822
Message 6 of 9

Re: Lenovo System Update 5.0.3 failes to download packages

I'm having a similar problem with 5.0.5.  Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there.  Errors below in the log.  

 

If I look at the XML file mentioned below, it's zero-length (empty).

 

Severe 2014-04-01 , 05:43:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()

 

Severe 2014-04-01 , 05:43:17
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Index and length must refer to a location within the string.
Parameter name: length
Type: System.ArgumentOutOfRangeException
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()

 

Severe 2014-04-01 , 05:43:18
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()

 

Info 2014-04-01 , 05:43:18
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()

 

Info 2014-04-01 , 05:43:18
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while downloading packages. >

 

henryjoseph
What's DOS?
Posts: 2
Registered: ‎12-07-2008
Location: cary, nc
Views: 31,388
Message 7 of 9

Re: Lenovo System Update 5.0.3 failes to download packages

I have a 730A. I have the latest version of System Update installed. It was a complete and successful install as an adminstrator from the recommended site.

 

Nevertheless I continue to get the message: No packages available.

 

 

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 31,326
Message 8 of 9

Re: Lenovo System Update 5.0.3 failes to download packages

System Update does not support IdeaCentre machines.

 

http://download.lenovo.com/pccbbs/thinkvantage_en/systemupdate506-11-04-2014.txt

 

hillsrhere92
What's DOS?
Posts: 1
Registered: ‎05-15-2019
Location: GB
Views: 814
Message 9 of 9

Re: Lenovo System Update 5.0.7.0078 fails to download packages

Hi - I have the issue of fails to download packages with Lenovo System Update 5.0.7.0078.

 

I have three of the 710q tiny PC's.  One works ok, two have this error, even uninstalling/re-installing, Windows updates all up to date.

 

Anyone?

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