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UK92
Paper Tape
Posts: 3
Registered: ‎05-23-2019
Location: GB
Views: 1,468
Message 1 of 18

Lenovo System Update - Catalog update failing

I am unable to update any X2xx laptops due to the package catalog being updated for the last 2 days.

Please fix as this is impacting our laptop builds for new users

Social Support Agent
Social Support Agent
Posts: 283
Registered: ‎08-01-2018
Location: PH
Views: 1,360
Message 2 of 18

Re: Lenovo System Update - Catalog update failing

Hi UK92!

 

Welcome to the community forums. 

 

Could you provide more details what is happening? A screenshot or a video will help. 

 

Regards,

Matt_lenovo



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javeryt1
Serial Port
Posts: 32
Registered: ‎10-19-2017
Location: US
Views: 1,345
Message 3 of 18

Re: Lenovo System Update - Catalog update failing


@matt_lenovo wrote:

Hi UK92!

 

Welcome to the community forums. 

 

Could you provide more details what is happening? A screenshot or a video will help. 

 

Regards,

Matt_lenovo


Matt_lenovo, I assume this is the same issue I posted about here: https://forums.lenovo.com/t5/Pre-Installed-Lenovo-Software/Lenovo-system-update-Error/td-p/4433997

 

Still seeing it on T480s today.

jlc19
Paper Tape
Posts: 2
Registered: ‎05-23-2019
Location: US
Views: 1,314
Message 4 of 18

Re: Lenovo System Update - Catalog update failing

Why not do the test yourself?   Any good technician would go to their test lab and run the Lenovo System Update on the T480's.....   All the T480's  Lenovo System Update continues to give the message...

 

"The package catalog for your system is currently being updated on the System Update Server.  Please try again later."   

 

If you need the file name:   systemupdate5.07.0078.exe

 

Does it really take over 48 hours for this to be available ?

Lenovo Staff
Lenovo Staff
Posts: 5,537
Registered: ‎10-29-2009
Location: NC
Views: 1,221
Message 5 of 18

Re: Lenovo System Update - Catalog update failing

We are currently having some issues with our content delivery network.  T480s has 2 different MTs.  The 20L8 catalog seems to be OK but the 20L7 catalog is having this problem.  Our network team is investigating, sorry for this trouble.

UK92
Paper Tape
Posts: 3
Registered: ‎05-23-2019
Location: GB
Views: 1,209
Message 6 of 18

Re: Lenovo System Update - Catalog update failing

what about the x250 MTs , etc?
Lenovo Staff
Lenovo Staff
Posts: 5,537
Registered: ‎10-29-2009
Location: NC
Views: 1,200
Message 7 of 18

Re: Lenovo System Update - Catalog update failing

20CL is having this problem; 20CM is not.  I don't have a list of all the catalogs with a problem, my point is, we know this is a problem affecting lots of models and we are investigating it.  Sorry for this trouble.

UK92
Paper Tape
Posts: 3
Registered: ‎05-23-2019
Location: GB
Views: 1,191
Message 8 of 18

Re: Lenovo System Update - Catalog update failing

Its working now, by why has it taken 3 days and numerous posts by people before this has been looked at as an issue? Not the first time its happened.
spank231
Paper Tape
Posts: 2
Registered: ‎09-06-2016
Location: US
Views: 1,181
Message 9 of 18

Re: Lenovo System Update - Catalog update failing

experiencing the same issue trying to run system update on p50s laptops

mike310
Paper Tape
Posts: 1
Registered: ‎05-24-2019
Location: US
Views: 1,106
Message 10 of 18

Re: Lenovo System Update - Catalog update failing

T450s - All my machines experience the same package catalog error. Please correct prior to the weekend!

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