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OlivierB
Paper Tape
Posts: 4
Registered: ‎03-27-2019
Location: FR
Views: 1,735
Message 1 of 11

Lenovo System Update Exception Not Expected

Dear Community,

 

I've installed Lenovo System Update (5.07.0078) on some T470 (20JN) running Windows 7 Entreprise x64.

 

At first start, module information processing crashes at 97% and displays an error message "Exception Not Expected was encountered"

 

Here are the last lines of Sytem Update attached logs :

 

Severe 2019-03-25 , 03:07:15
 à Tvsukernel.Logic.ProgressThreadEService.HandleResultStatus(Exception e)
 Message: This exception was NOT expected. This is supposed to never be logged.
 Exception:
  Message: SQL logic error
near "alimentation": syntax error
  Type: System.Data.SQLite.SQLiteException

Severe 2019-03-25 , 03:07:15
 à Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
 Message: This exception was NOT expected. This is supposed to never be logged.
 Exception:
  Message: SQL logic error
near "alimentation": syntax error
  Type: System.Data.SQLite.SQLiteException

Info 2019-03-25 , 03:07:15
 à Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
 Message: Showing ERROR Message: < Exception Not Expected was encountered! >

Info 2019-03-25 , 03:07:38
 à Tvsukernel.Logic.GUIController.BackToMain()
 Message: Setting Welcome screen...

Info 2019-03-25 , 03:07:38
 à Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
 Message: Loading Welcome screen on Action pane.

 

I contacted Lenovo support who redirected me to this forum,

 

Any help would be appreciated,

Lenovo Staff
Lenovo Staff
Posts: 5,543
Registered: ‎10-29-2009
Location: NC
Views: 1,614
Message 2 of 11

Re: Lenovo System Update Exception Not Expected

This is a known issue that we are investigating.  Sorry for this trouble.

pogspartan
Paper Tape
Posts: 3
Registered: ‎05-06-2019
Location: FR
Views: 1,110
Message 3 of 11

Re: Lenovo System Update Exception Not Expected

Currently experiencing a similar issue on my T430, windows 7 64 bits.

Logs are joined.

OlivierB
Paper Tape
Posts: 4
Registered: ‎03-27-2019
Location: FR
Views: 1,103
Message 4 of 11

Re: Lenovo System Update Exception Not Expected

As a workaround, I've forced the app language in English. Here's the associate registry key

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Lenovo\System Update

Change the value of the LanguageOverride key to EN

Restart the System Update, it should work fine.
dbucher
Serial Port
Posts: 35
Registered: ‎01-25-2008
Location: CH
Views: 621
Message 5 of 11

Re: Lenovo System Update Exception Not Expected

I have the very same problem !!! Impossible to update !

 

Only solution was to do :

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Lenovo\System Update
Change the value of the LanguageOverride key to EN

 

But will it install everything in English ?

 

:-(

OlivierB
Paper Tape
Posts: 4
Registered: ‎03-27-2019
Location: FR
Views: 618
Message 6 of 11

Re: Lenovo System Update Exception Not Expected

Hi,

 

You can revert to your preferred language after the first update, the error appears at the first launch when the system update is trying to download the definition file,

 

1 : Change the registry key

2 : Run the system Update

3 : Clear the registry key

Crmb
Punch Card
Posts: 35
Registered: ‎07-15-2011
Location: FR
Views: 317
Message 7 of 11

Re: Lenovo System Update Exception Not Expected

Thank you for the solution !

It is still not fixed to this day. (i use FR language)

Guru
Posts: 1,952
Registered: ‎02-27-2012
Location: US
Views: 272
Message 8 of 11

Re: Lenovo System Update Exception Not Expected

Hi


Can you please confirm if the issue still exist on version 5.07.0084 /18 Jun 2019 ?

 

 

https://support.lenovo.com/us/en/downloads/ds012808

 

Regards












Martín Itúrbide
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dbucher
Serial Port
Posts: 35
Registered: ‎01-25-2008
Location: CH
Views: 257
Message 9 of 11

Re: Lenovo System Update Exception Not Expected

On my side, at least, installing the new version (5.07.0084 /18 Jun 2019) works directly, without having to change language in registry.

dbucher
Serial Port
Posts: 35
Registered: ‎01-25-2008
Location: CH
Views: 255
Message 10 of 11

Re: Lenovo System Update Exception Not Expected

And reply to OlivierB, with the previous version (5.07.0078), changing language in registry worked.

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