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DanielTB
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Registered: ‎06-19-2017
Location: CA
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Message 1 of 17

Lenovo System Update version 5.07.0053-hangs @ 97%

I just updatred the Lenovo system update to versuion 5.07.0053 and at 97% when it scans it hangs.

I am running windows 10 64 bit version 1706 (Windows updates are competed), office 365 2016, sophos version 1.7.0.767,

I am curious as to why it hangs using this version of SU.   

sclexman
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Message 2 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

Could you locate a System Update run log?

It is located in C\programdata\Lenovo\SystemUpdate\logs\tvsu_*timestamp*.log

In a post reply, attach the log via the Browse button below the post response screen.

DanielTB
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Message 3 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

 
sclexman
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Message 4 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

I have reviewed your SU run log. Your system update catalog has 48 entries. 

The end of the log shows SU reviewing the updates and seeing which are already installed.

(1)Launch task manager to monitor SU cpu usage.

(2)Launch SU, check for system updates.  Let it run for at least 5 minutes.

At the time it stalls at 97% and CPU usage is zero,

use your cursor and move the SU GUI screen around and see if a message(from another product) is behind it. 

DanielTB
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Message 5 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

That is what I thought so I moved the system update aside and there was no other install or boxes there. I even started task manager to see what was running int he background and the rwas nothing suspicious. we even stopped sophos thinking that was stopping it..

I even logged in as local admin and tried it.. same

 

 

eprost
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Location: France
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Message 6 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

Had the same problem on Windows 7 x64, it is now working, probably by chance & accident.

 

Working on something different, I was running:

- In elevated dos command: wmic qfe get hotfixid | findstr KB

- In elevated powershell: get-hotfix -id KB1234567

 

A few seconds later, the Lenovo System Update window appeared without me launching it in any way. Clicked to search new updates, and it worked (found updates, download, install, reboot).

sclexman
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Message 7 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

@eprost,

Your successful run of System update is:

(1)The monthly scheduled run of System Update.

And

(2)The installation of the new Verisign Signed Security Certificates used by System Update.

 

Reference post by Someotherguy here:

https://forums.lenovo.com/t5/Pre-Installed-Lenovo-Software/Lenovo-System-Update-on-Windows-7-x64-doe...

 

Users should install System Update 5.07.0059 released  June 20, 2017. This version installs the Verisign Security Certificates needed.

eprost
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Message 8 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

@sclexman

Well, maybe you're right. Maybe it's more complex, I've seen SU stuck at 97% at least since 2017.05.22, the day I installed SU 5.07.0053 to be sure I was using the latest version. Please note it's a low priority subject for me, I have not kept a detailled log of my attempts.

 

Btw, you cite SU 5.07.0059: can you explain where I can download this version?

 

As of today, SU does not report on any update for itself (both certs are installed) and https://support.lenovo.com/fr/en/solutions/tvsu-update reports on 5.07.0053, there is no 0059:

 

image.png

 

 

DanielTB
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Message 9 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

eprost
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Message 10 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

Thank you!

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