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sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 3,119
Message 11 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

http://pcsupport.lenovo.com/us/en/downloads/DS012808

also.

If anyone gets stuck at 97% on this version, please post the SU run log:

C\programdata\lenovo\systemupdate\logs\tvsu_*timestamp*.log

==

Note:

system update will ONLY selfupdate when Lenovo sets the selfupdate weblink on the Lenovo server. The selfupdate weblink for version .0053 is still null. 

scottegos2
What's DOS?
Posts: 3
Registered: ‎09-27-2017
Location: US
Views: 2,747
Message 12 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

I'm actually at version .0065 and it's still hanging. Log attached.

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 2,661
Message 13 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

Your Su run log seems normal.

Info 2017-09-27 , 07:33:59
at Tvsu.Coreq.LoadCoreqsProcessor.ProcessUpdatesImplementation(Update[] ups)
Message: Candidate list:

 

 

Info 2017-09-27 , 07:57:02
at Tvsu.Gur.RuleEvaluator.EvaluateBoolean(IRule booleanElement, Boolean isForSeverityOverride, Boolean& isInboxDriver)
Message: Begin Not ID: 1

Info 2017-09-27 , 07:57:52
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?

=

A 23 minute run of Evaluate updates. 

I suspect your machine is not officially support win 10, ie slow processor,  lack of memory.

 

What is your machine type and model and processor?

scottegos2
What's DOS?
Posts: 3
Registered: ‎09-27-2017
Location: US
Views: 2,640
Message 14 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

It's stuck because the software has a bug, not because my system is slow. For the record, I have a t450s with a core-i5 5300u and 12gb of ram. model 7847

Lenovo Employee jerrycq
Lenovo Employee
Posts: 188
Registered: ‎04-21-2011
Location: CN
Views: 2,526
Message 15 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

Hi Scottgos2,

Do you willing to perform a remote debug for your problematic system?Thanks.

 

Lenovo Employee jerrycq
Lenovo Employee
Posts: 188
Registered: ‎04-21-2011
Location: CN
Views: 2,525
Message 16 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

Hi Scottegos2,

 

If yes, please download and install teamviewer on your problematic system, make it to never sleep status, then send the teamviewer log on user name and pwd privately.Thanks.

scottegos2
What's DOS?
Posts: 3
Registered: ‎09-27-2017
Location: US
Views: 2,507
Message 17 of 17

Re: Lenovo System Update version 5.07.0053-hangs @ 97%

Thank you for the kind offer. Fortunately for me, if not for the stability of the software, I've worked around the problem by completely uninstalling all Lenovo apps, cleaning up any leftover data, and then reinstalling just the system update tool.

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