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StefanoC75
Paper Tape
Posts: 3
Registered: ‎03-01-2018
Location: IT
Views: 12,493
Message 1 of 10

Lenovo Vantage App and Battery Gauge Reset

Hello, I own a ThinkPad w541. I changed the battery a little while ago and I wanted to run a reset gauge.

I followed the procedure with the Lenovo Vantage application.

Step 1 ok (100% charge)

Step 2 ok (discharge at 0%)

I can not however perform step 3 (100% new charge).

After step 2 the notebook switches off and does not turn on (if not manually) and lenovo vantage still indicates that it must complete step 2. Others have this problem and have they solved it?

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 468
Registered: ‎03-11-2008
Location: CN
Views: 12,211
Message 2 of 10

Re: Lenovo Vantage App and Battery Gauge Reset

if you plugin AC, what is the message in your computer?

StefanoC75
Paper Tape
Posts: 3
Registered: ‎03-01-2018
Location: IT
Views: 12,208
Message 3 of 10

Re: Lenovo Vantage App and Battery Gauge Reset

Hello,

if I plug the AC i have

Cattura.PNG

80% not charging (because I have charge treshold).

If I disable charge treshold the traybar say me "charging".

The behavior seems normal. I do not see anything unusual.

 

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 468
Registered: ‎03-11-2008
Location: CN
Views: 12,205
Message 4 of 10

Re: Lenovo Vantage App and Battery Gauge Reset

Usually Battery Reset will disable chargethreshold.
So it could be charge to full to re-calculate the battery gauge.
Is the charge theshold button greyed out?
StefanoC75
Paper Tape
Posts: 3
Registered: ‎03-01-2018
Location: IT
Views: 12,203
Message 5 of 10

Re: Lenovo Vantage App and Battery Gauge Reset

Now I'm not in Battery Reset procedure!!

When I tried to do the battery reset the indicator became regularly grayed out!

 

I launched the battery reset again.

Cattura.PNG

 

The charge treshold is now grayed out.

The procedure goes on smoothly for step 1 (charge 100%),

then go to discharge (step 2), but when it gets close to 0, the system turns off.

And never goes to step 3 (charging to 100%)

ivanblago
What's DOS?
Posts: 1
Registered: ‎03-10-2018
Location: RS
Views: 12,079
Message 6 of 10

Re: Lenovo Vantage App and Battery Gauge Reset

Same problem with my T440p. 

 

The procedure goes on smoothly for step 1 (charge 100%), then go to discharge (step 2), but when it gets close to 0, the system turns off. 

 

After that, I live it for some time to charge at 100% (in turn off state), and I think that's OK because the third step is charging up to 100%, but the application did not record this step.

 

If anyone can help, it would be great.

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 468
Registered: ‎03-11-2008
Location: CN
Views: 11,971
Message 7 of 10

Re: Lenovo Vantage App and Battery Gauge Reset

Once the battery is charged to 100% and dis-charged to 0% or below 6%, the battery calibration process is finished.

And the step 3 fail is reported by EC/Firmware. Please check your system if there is any latest bios update to address this error message.

mohdkhb
Blue Screen Again
Posts: 3
Registered: ‎05-08-2019
Location: SA
Views: 1,247
Message 8 of 10

Re: Lenovo Vantage App and Battery Gauge Reset

Hi,

 

I need your help, I run the Battery gauge reset by yesterday, and until now it stuck on setep 3, however the battery charging threshould control is grayed and I'm no longer able to control, I tried many times to stop the gauge reset process but it is not responding. 

 

Thanks in advance.

 

 

 

Annotation 2019-05-09 065542.JPG

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 468
Registered: ‎03-11-2008
Location: CN
Views: 1,165
Message 9 of 10

Re: Lenovo Vantage App and Battery Gauge Reset

@mohdkhb, you could cancel the battery reset, and battery charge theshold would be enabled. The step 3 is not necessary step for battery reset. For some systems, step3 could not be completed for some reasons.
mohdkhb
Blue Screen Again
Posts: 3
Registered: ‎05-08-2019
Location: SA
Views: 840
Message 10 of 10

Re: Lenovo Vantage App and Battery Gauge Reset

hi, 

 

It won't able to cancel the gauge reset, I tried many times, it stops for a while then it's showing continue and stuck on step 3,

 

also I have uninstalled the Vantage app totally and install it again, I got same issue, any advise to solve it?

 

 

image.png

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