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Kreeker
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Posts: 14
Registered: ‎04-26-2018
Location: EE
Views: 1,436
Message 1 of 15

Lenovo Vantage crashes on Yoga 920

Today the Lenovo Vantage app suddenly started crashing every time I try to search for updates. Yoga 920. I uninstalled and reinstalled the app, but it made no difference. Still crashing while searching for updates. Any suggestions?

RWaugh
What's DOS?
Posts: 2
Registered: ‎05-20-2018
Location: DE
Views: 1,396
Message 2 of 15

Re: Lenovo Vantage crashes on Yoga 920

Same on my end:
Device Make:
ThinkPad X1 Carbon 5th

Serial Number:
PF******

Product Number:
20HR002MGE

BIOS:
N1MET46W 1.31

 

Moderator note: serial number removed to prevent abuse.

Guru
Posts: 1,005
Registered: ‎12-13-2016
Location: US
Views: 1,380
Message 3 of 15

Re: Lenovo Vantage crashes on Yoga 920

No crashes on either my 910 or 920. The latter is 920131KB 80Y7 on BIOS 5NCN38WW

 

Lenovo Vantage version 4.10.371.0

Windows 10 1803 bild 17134.48

Vantage run at 4:35p ET 052018

 

I noticed that, upon running, Vantage updated itself to 4.11.142.0, so I ran it, again at 4:42p ET. Still no crash.

The new version launches with a page that asks how you use the machine: Personal, Home and Office or Employee.

 

 

 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Kreeker
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Posts: 14
Registered: ‎04-26-2018
Location: EE
Views: 1,377
Message 4 of 15

Re: Lenovo Vantage crashes on Yoga 920

I have exactly the same BIOS, Windows and Vantage versions. Still crashes every time it searches for updates (not otherwise).

smittg
What's DOS?
Posts: 1
Registered: ‎05-20-2018
Location: NZ
Views: 1,357
Message 5 of 15

Re: Lenovo Vantage crashes on Yoga 920

I can report the same issue.  Brand new ThinkPad E480 (as in it was only delivered today)

 

Running Lenovo Vantage 4.11.142.0

 

Updated the BIOS ok but everytime I try and check for updates is crashes. 

Guru
Posts: 1,005
Registered: ‎12-13-2016
Location: US
Views: 1,326
Message 6 of 15

Re: Lenovo Vantage crashes on Yoga 920

Anything unusual in Event Viewer > System?  Something's different between our systems. My 920 is darn near pristine. Not much of any software loaded on it. (My 910 is the workhorse).


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Lenovo Staff
Lenovo Staff
Posts: 4,830
Registered: ‎10-29-2009
Location: NC
Views: 1,321
Message 7 of 15

Re: Lenovo Vantage crashes on Yoga 920

Please try this:

1.  open Vantage

2.  click on the grid button (near the top left) and then open Preferences

3.  change the "user profile" option to "Personal use". 

4.  close Vantage

5.  start Vantage again

6.  does problem still happen?

 

I'm aware of a crash issue that happens when the user profile is set as "Home and Office use".  This is why I'm suggesting to change it to "Personal use" to see if the crash goes away.

sam107
Ctrl-Alt-Del
Posts: 13
Registered: ‎12-08-2017
Location: US
Views: 1,318
Message 8 of 15

Re: Lenovo Vantage crashes on Yoga 920

It's suddenly working for me this morning. Was an updated pushed out?

Kreeker
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Posts: 14
Registered: ‎04-26-2018
Location: EE
Views: 1,298
Message 9 of 15

Re: Lenovo Vantage crashes on Yoga 920

It didn't crash when I changed the profile to Personal. Still does on Home and Office, though.

RWaugh
What's DOS?
Posts: 2
Registered: ‎05-20-2018
Location: DE
Views: 1,293
Message 10 of 15

Re: Lenovo Vantage crashes on Yoga 920

well, that worked for me...

but please update the software!

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