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CRBlair
Ctrl-Alt-Del
Posts: 12
Registered: ‎02-28-2015
Location: US
Views: 5,329
Message 1 of 6

Lenovo Vantage hardware scan hangs

When I try running a Hardware Scan from Vantage, and I choose the "select tests" option, the program hangs.It  How do I fix it?ust keeps loading and loading and loading....

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 511
Registered: ‎03-11-2008
Location: CN
Views: 5,199
Message 2 of 6

Re: Lenovo Vantage hardware scan hangs

Does this hang happen every time?

 

CRBlair
Ctrl-Alt-Del
Posts: 12
Registered: ‎02-28-2015
Location: US
Views: 5,189
Message 3 of 6

Re: Lenovo Vantage hardware scan hangs

Yes. I tried resetting the app, though, and the app seemed to work, so that problem is solved
Beepa
What's DOS?
Posts: 1
Registered: ‎08-18-2018
Location: US
Views: 4,135
Message 4 of 6

Re: Lenovo Vantage hardware scan hangs

Well, that didn't work for me.  Same hanging after reset.  Any other suggested solutions?

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 511
Registered: ‎03-11-2008
Location: CN
Views: 3,993
Message 5 of 6

Re: Lenovo Vantage hardware scan hangs

@Beepa, Do you have any Anti-virus installed or windows defender enabled? You could turn it off and try again.

krigah
What's DOS?
Posts: 1
Registered: ‎06-19-2019
Location: US
Views: 1,156
Message 6 of 6

Re: Lenovo Vantage hardware scan hangs

I believe there really is no problem with a hang up, rather that when doing a deep scan it does take a very long time. If you scroll down to the latest green check mark to the next scan item you will notice that it is slowly creeping forward. At least this is what is happening in my case. The full disk scan is where it goes into the very slow motion mode. I believe it will complete if I just wait it out. Try that. 

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