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mgymnop
Token Ring
Posts: 311
Registered: ‎09-29-2012
Location: US
Views: 13,646
Message 1 of 131

Lenovo solution center doesn't show warranty information

After an update to the Lenovo solution center V2. I don't get the warranty information of my computer anymore. Has anybody the same problem?

Community SuperMod
Community SuperMod
Posts: 4,609
Registered: ‎04-25-2008
Location: US
Views: 13,546
Message 2 of 131

Re: Lenovo solution center doesn't show warranty information

Hi mgymnop!

 

Yes, at the moment I get a message "Unable to get response from warranty server". It has been working, so I expect checking back in a few hours is the thing to do.

I don't work for Lenovo. I'm a crazy volunteer!
vkale
Paper Tape
Posts: 4
Registered: ‎10-12-2012
Location: Canada
Views: 13,460
Message 3 of 131

Re: Lenovo solution center doesn't show warranty information

Hi - I too have the same issue. Please share the solution if you have any... Thanks

ceb
WWAN
Posts: 632
Registered: ‎09-09-2012
Location: DC Metro area
Views: 13,444
Message 4 of 131

Re: Lenovo solution center doesn't show warranty information

Mine isn't working either. The whole Lenovo website has been having issues for years - a bit sad for a computer company.

mgymnop
Token Ring
Posts: 311
Registered: ‎09-29-2012
Location: US
Views: 13,386
Message 5 of 131

Re: Lenovo solution center doesn't show warranty information

Yes still not fixed. Not sure if it is the server or the application which causes trouble.

Community SuperMod
Community SuperMod
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Message 6 of 131

Re: Lenovo solution center doesn't show warranty information

The warrranty lookup here is working:

 

http://support.lenovo.com/en_US/product-service/warranty-status/default.page?

 

Lenovo Solution Center still isn't getting the answer here, though.

I don't work for Lenovo. I'm a crazy volunteer!
Lenovo Staff
Lenovo Staff
Posts: 2,226
Registered: ‎05-01-2008
Location: MY
Views: 13,335
Message 7 of 131

Re: Lenovo solution center doesn't show warranty information

Hi guys,

Not sure what happened. Let me check with back end team if there is any issue with the server or any changes that we're not aware of.

- Cleo


T410, x240

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jp130194
Fanfold Paper
Posts: 4
Registered: ‎12-03-2012
Location: uk
Views: 13,329
Message 8 of 131

Re: Lenovo solution center doesn't show warranty information

First time on forum so not sure how to confirm I have same problem, Just updated solution centre to 2.0.013... Noe being asked to re-register and theres no warrranty showing. Did a re-register and still asking me to register and theres no warranty date ??
tagabukidph
Punch Card
Posts: 11
Registered: ‎12-02-2012
Location: Philippines
Views: 13,311
Message 9 of 131

Re: Lenovo solution center doesn't show warranty information

i know it's been months but may i know if there's a fix for this? my lenovo solution center ever since i've upgraded to 2.0.013 is not displaying warranty info. it keeps on saying that it is unable to connect to warranty server. pretty annoying, actually...

Lenovo Staff
Lenovo Staff
Posts: 2,226
Registered: ‎05-01-2008
Location: MY
Views: 13,281
Message 10 of 131

Re: Lenovo solution center doesn't show warranty information

Hi guys,

Do you mind to let me know what machine model are you using? X230? x220? Also, could you PM me your machine type model and serial number? Also, anyone can kindly provide met the screenshot of the error message in LSC? I'm trying to gather more info as the software team couldn't replicate this issue at the moment.

Are you able to see your warranty status in our support site?http://support.lenovo.com/en_US/product-service/warranty-status/default.page?

Thanks!

Regards,
Cleo


T410, x240

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