cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
gawroon7
Punch Card
Posts: 14
Registered: ‎08-10-2017
Location: PL
Views: 18,422
Message 1 of 30

Lenovo system update - The system Update server is invalid

Hi,

I have recently acquired Lenovo Thinkpad T500 and I am coming across several issues. Having resolved few, here is the one I cannot find help anywhere.


Trying to use Lenovo System Update I get the message "The System Update Server is invalid. Please contact Support Center"....which I would do (contact support) if only T500 was listed as one of your products, while it is not - why is it?
The version of the System Update is 5.07.0061

 

I will be really grateful for any help, because google-resolving these issues took me 2 days already. Thank you.

Community SeniorMod
Community SeniorMod
Posts: 11,888
Registered: ‎06-06-2011
Location: RU
Views: 18,377
Message 2 of 30

Re: Lenovo system update - The system Update server is invalid

Hello

Since this July the drivers, Lenovo applications, manuals for this EOL laptop are here
https://download.lenovo.com/eol/index.html



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

gawroon7
Punch Card
Posts: 14
Registered: ‎08-10-2017
Location: PL
Views: 18,371
Message 3 of 30

Re: Lenovo system update - The system Update server is invalid

Thank you. Is it also due to EOL that it cannot and will be not possible to update drivers through System Update?

Community SeniorMod
Community SeniorMod
Posts: 11,888
Registered: ‎06-06-2011
Location: RU
Views: 18,364
Message 4 of 30

Re: Lenovo system update - The system Update server is invalid

I'm not sure as I faced similar complaints regarding TVSU from the customers who have the laptops with drivers on the basic support site. Perhaps there is some trouble in the app.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 18,360
Message 5 of 30

Re: Lenovo system update - The system Update server is invalid

SU catalogs for your machine still exist.

Please locate c\programdata\Lenovo\System Update\logs\tvsu_*timestamp*.log .

.zip the log and attach in a post reply.

gawroon7
Punch Card
Posts: 14
Registered: ‎08-10-2017
Location: PL
Views: 18,349
Message 6 of 30

Re: Lenovo system update - The system Update server is invalid

Here goes the log. Just for clarity, updating with System Update gives me the same as manual downloading and installing drivers from the EOL page?

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 18,343
Message 7 of 30

Re: Lenovo system update - The system Update server is invalid

What version of windows are you running?

Your machine type and model? 

If you are running XP or Vista, you need this version of SU:

http://pcsupport.lenovo.com/us/en/downloads/DS013489

gawroon7
Punch Card
Posts: 14
Registered: ‎08-10-2017
Location: PL
Views: 18,332
Message 8 of 30

Re: Lenovo system update - The system Update server is invalid

I run windows 7 professional SP1.
Type and model: 2056-VPA.

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 18,328
Message 9 of 30

Re: Lenovo system update - The system Update server is invalid

What anti-virus are you using?

It is picking this up as your server name:[This appears to be old IBM system update link?].

https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...

It should be one showing below[registry key Servername].

Check what your system shows for this key.

 

server name.PNG

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 18,322
Message 10 of 30

Re: Lenovo system update - The system Update server is invalid

Check your GPO options and make sure no override entries to the registry key.

Check out current deals!


Shop current deals

Top Kudoed Authors