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Punch Card
Posts: 14
Registered: ‎08-10-2017
Location: PL
Message 1 of 30 (2,488 Views)

Lenovo system update - The system Update server is invalid

Hi,

I have recently acquired Lenovo Thinkpad T500 and I am coming across several issues. Having resolved few, here is the one I cannot find help anywhere.


Trying to use Lenovo System Update I get the message "The System Update Server is invalid. Please contact Support Center"....which I would do (contact support) if only T500 was listed as one of your products, while it is not - why is it?
The version of the System Update is 5.07.0061

 

I will be really grateful for any help, because google-resolving these issues took me 2 days already. Thank you.

Community Moderator
Posts: 8,790
Registered: ‎06-06-2011
Location: RU
Message 2 of 30 (2,464 Views)

Re: Lenovo system update - The system Update server is invalid

Hello

Since this July the drivers, Lenovo applications, manuals for this EOL laptop are here
https://download.lenovo.com/eol/index.html


x220 • Gobi 2000 3g  |  x220 • hdd, msata ssd, 3g, wifi, gps -- unique hand-made config
x1c Gen3 (2015) • WQHD MT IPS, PCIe ssd
Miix 2 10"  |  Yoga Tablet 2-1050F (Android 5.0), BKC800 BT Keyboard, FolioCase
ThinkPad Stack • 2.4/5 wireless router, hdd 1 TB, BT speaker, power bank

Do it well, worse becomes itself

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Punch Card
Posts: 14
Registered: ‎08-10-2017
Location: PL
Message 3 of 30 (2,458 Views)

Re: Lenovo system update - The system Update server is invalid

[ Edited ]

Thank you. Is it also due to EOL that it cannot and will be not possible to update drivers through System Update?

Community Moderator
Posts: 8,790
Registered: ‎06-06-2011
Location: RU
Message 4 of 30 (2,451 Views)

Re: Lenovo system update - The system Update server is invalid

I'm not sure as I faced similar complaints regarding TVSU from the customers who have the laptops with drivers on the basic support site. Perhaps there is some trouble in the app.


x220 • Gobi 2000 3g  |  x220 • hdd, msata ssd, 3g, wifi, gps -- unique hand-made config
x1c Gen3 (2015) • WQHD MT IPS, PCIe ssd
Miix 2 10"  |  Yoga Tablet 2-1050F (Android 5.0), BKC800 BT Keyboard, FolioCase
ThinkPad Stack • 2.4/5 wireless router, hdd 1 TB, BT speaker, power bank

Do it well, worse becomes itself

Communities:    English English    Deutsche Deutsche     Español Español     Portugues Portugues     Russian flag Русскоязычное

Bit Torrent
Posts: 3,589
Registered: ‎11-22-2011
Location: US
Message 5 of 30 (2,447 Views)

Re: Lenovo system update - The system Update server is invalid

SU catalogs for your machine still exist.

Please locate c\programdata\Lenovo\System Update\logs\tvsu_*timestamp*.log .

.zip the log and attach in a post reply.

Punch Card
Posts: 14
Registered: ‎08-10-2017
Location: PL
Message 6 of 30 (2,436 Views)

Re: Lenovo system update - The system Update server is invalid

Here goes the log. Just for clarity, updating with System Update gives me the same as manual downloading and installing drivers from the EOL page?

Bit Torrent
Posts: 3,589
Registered: ‎11-22-2011
Location: US
Message 7 of 30 (2,430 Views)

Re: Lenovo system update - The system Update server is invalid

[ Edited ]

What version of windows are you running?

Your machine type and model? 

If you are running XP or Vista, you need this version of SU:

http://pcsupport.lenovo.com/us/en/downloads/DS013489

Punch Card
Posts: 14
Registered: ‎08-10-2017
Location: PL
Message 8 of 30 (2,419 Views)

Re: Lenovo system update - The system Update server is invalid

I run windows 7 professional SP1.
Type and model: 2056-VPA.

Bit Torrent
Posts: 3,589
Registered: ‎11-22-2011
Location: US
Message 9 of 30 (2,415 Views)

Re: Lenovo system update - The system Update server is invalid

[ Edited ]

What anti-virus are you using?

It is picking this up as your server name:[This appears to be old IBM system update link?].

https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...

It should be one showing below[registry key Servername].

Check what your system shows for this key.

 

server name.PNG

Bit Torrent
Posts: 3,589
Registered: ‎11-22-2011
Location: US
Message 10 of 30 (2,409 Views)

Re: Lenovo system update - The system Update server is invalid

Check your GPO options and make sure no override entries to the registry key.

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