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Mrthuan
Paper Tape
Posts: 5
Registered: ‎06-19-2018
Location: VN
Views: 1,889
Message 1 of 9

Lenovo vantage - After sign in the following error appear

Hi everybody.

My computer failed to boot up
It is stuck on the black screen

I have reinstalled windows

And now I can not log into app lenovo vantage 

I clicked sign

in, it appears the following error

can you help me

thank you.

Machine Type Model:20FAS4TP00

Untitled.jpg

 

Moderator Note: Edited subject to match content.

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 419
Registered: ‎03-11-2008
Location: CN
Views: 1,753
Message 2 of 9

Re: Lenovo vantage - After sign in the following error appear

Some of the component is not installed or updated.

Please wait for several times of reboot.

Mrthuan
Paper Tape
Posts: 5
Registered: ‎06-19-2018
Location: VN
Views: 1,732
Message 3 of 9

Re: Lenovo vantage - After sign in the following error appear

I restarted many times and installed all drivers form websibe

Can you show me which one component I have not installed?1.jpg2.jpg

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 419
Registered: ‎03-11-2008
Location: CN
Views: 1,705
Message 4 of 9

Re: Lenovo vantage - After sign in the following error appear

Those components are not in software install/uninstall list.

They are in C:\ProgramData\Lenovo\ImController\Plugins\LenovoAccountPlugin

Please check if this folder does exist.  

 

Mrthuan
Paper Tape
Posts: 5
Registered: ‎06-19-2018
Location: VN
Views: 1,699
Message 5 of 9

Re: Lenovo vantage - After sign in the following error appear

My computer does not exist this folder

please show me how to fix

thanks

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 419
Registered: ‎03-11-2008
Location: CN
Views: 1,687
Message 6 of 9

Re: Lenovo vantage - After sign in the following error appear

Usually you could manaully restart service "IMController service" or by reboot the computer to download and install latest version.

Are you in the office and is there network firewall for your internet connection? Where is your country?

 

You could connect to another network and try to re-start service "IMController service.

Mrthuan
Paper Tape
Posts: 5
Registered: ‎06-19-2018
Location: VN
Views: 1,679
Message 7 of 9

Re: Lenovo vantage - After sign in the following error appear

I find service IMController not found.

firewall is turn off.

I have checked the drive update on the website but no drivers need updating.

You can teamview to check and fix  via IP and password (teamview 13).
My country is Vietnam

Ip:979 015 136

password:24k2kd1.jpg2.jpg3.jpg

Mrthuan
Paper Tape
Posts: 5
Registered: ‎06-19-2018
Location: VN
Views: 1,667
Message 8 of 9

Re: Lenovo vantage - After sign in the following error appear

I do not know why the component folder was deleted, because I did not delete it.

thank you many 

Thanks hzfdbd very much for helping me fix the problem

For users who encounter the same situation as me.

uninstall systeam interface foundation V2 devices and open lenovo vantage again to re-intsall.

1.jpg

Lenovo Employee hzfdbd
Lenovo Employee
Posts: 419
Registered: ‎03-11-2008
Location: CN
Views: 1,659
Message 9 of 9

Re: Lenovo vantage - After sign in the following error appear

Thank you for your confirmation

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