Rescue & Recover backup generates bogus "unable to backup" errors (how to fix?)

[earlhood]

Attempting to create an initial image backup of my T500 running Window 7 Pro, but it I am getting the following annoying error messages:

Rescue and Recovery is unable to backup the file <file here> because the file is either corrupted or being used by another application.  Please close any application that could be using the file.

First, the file(s) that get listed are not open by another app or corrupted (I can open/edit file with other application when I check).

If I select "Retry", the backup process seems to handle the file since any subsequent error dialogs are for a separate file.

The dialogs are frequent enough that using the backup feature of the ThinkVantage tools is becoming prohibitive to use since I cannot sit and answer each dialog that pops up.

Is this a known problem?  Is there any way to get more diagnositic information from the backup process to see what the actual system errors (codes) are since I'm thinking the error dialog message is not accurately specifying what the problem may be.

[earlhood]

I disabled anti-virus and defense shield on the AV software I use (Comodo), and the dialogs appear to have gone away. Not knowing the details of how the backup software does I/O, i'm guessing the AV software adds additional delay to operations that may cause RR backup to "timeout" on files, hence the dialog. Question: Does anyone know if the RR backup software has any I/O tuning parameters to deal with AV software that may effect I/O performance and/or operations? Has anyone else had any experience with RR backup while runing AV software that does host intrusion-based operations?

[shashimara]

I have  Symantec Endpoint protection 11.00xx installed on my machine and I am unable to schedule backup using Rescue and Recovery .  I get prompt to  retry or skip for  autorun.inf file indicating it is corrupted or being used by some other program.

I tried adding the file to the user_defined_exception to the Symantec but did not work

This is what I did so I do not have to see the prompt every morning and the backups complete during scheduled time

1. Open services

2. Stop Symantec End protection and Symantec Management Client

3. Open Windows search all files under  C: drive  for autorun.inf

4. Rename autorun.inf to autorun.inf1

This did the trick for me

[sclexman]

The scheduled backup for RNR (incremtal) is done via windows task scheduler.  Read my Nov 2011 post about a bug when 2nd hard drive reverts to local drive.

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Symatec is very serious about who touches what in the operating system. IE, Kb xxxx wants to update a boot record. RNR uses the same boot record. ie, diable the Tamper option for Windows update.

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This post is the 1st I have heard of.

==

 Not knowing the details of how the backup software does I/O, i'm guessing the AV software adds additional delay to operations that may cause RR backup to "timeout" on files, hence the dialog. Question: Does anyone know if the RR backup software has any I/O tuning parameters to deal with AV software that may effect I/O performance and/or operations? Has anyone else had any experience with RR backup while runing AV software that does host intrusion-based operations?

==

Get the  facts. Detail your failure the best you can. Never assume software. RNR has no tuning parameters, if it did was does that relate to AV? RNR uses VSS (virtual copy of system).  If a reserve is on a  FILE, it is not RNR nor windows. It is your a/v software(free?).

== 

Try this free sofware.

http://download.cnet.com/Unlocker/3000-2248_4-10493998.html

[sclexman]

Further note.  A user on here had the same ? file in use, for 20 files, etc during RNR backup.

Seems the A/V software was storing files in C:\windows\temp.  All the file in USE ? were from the temp folder.

I dont have a solution for this, but RNR and temp file have some relationship.