Rescue & Recovery (Enhanced Backup and Restore) Won't Start

[nikki605]

I've never used RnR on my T410 so I don't know what "normal" looks like.  A week ago, I started getting RnR error windows at boot.  They just flashed by on the screen so I could never get the actual error.  On Oct 2, I uninstalled RnR 4.30 which is the version that shipped with the TP.

On Oct 3, I downloaded & installed version 4.31.  It installed without error.  However, when I open ThinkVantage Tools & click on Enhanced Backup and Restore all I get is the Rescue and Recovery 4.31 startup "About" window.  It stays displayed for a good 2 minutes and then simply closes.  Nothing else happens.

Any idea what is wrong and how to fix it?

What is supposed to happen when I start Enhanced Backup and Restore?

I can restart the TP, press the Thinkvantage button and RnR does boot, but I have no idea what to do with it from there.  If there are Help files, where are they?

Thanks for any help.

[pleon]

What language version of RR 4.31 did you install? I was not able to install default english version, i had to choose another language.

[nikki605]

I downloaded & installed the English version - tvtvrnr431_007en.exe

I got it from here: http://www-307.ibm.com/pc/support/site.wss/migr-4q2qak.html

Huge file (311,347,320 bytes) but it downloaded & installed without error, except I don't think it's working right since I can't start it from the lenovo Tools.

[peter112233]

Hi Gary,

I've got a T410 ThinkPad, Windows 7 x64, and have the same problem - the Rescue and Recovery splash screen appears for about 2 minutes and just disappears.

I've uninstalled and reinstalled and still have the same problem.

Rescue and Recovery did run earlier. I'm not sure what caused it to stop running - it has been about 6 weeks since I last ran Rescue and Recovery.

I'm keen to resolve this problem too!

I'm not sure if it is related, but in Event Viewer, I see this recent message:

An exception occurred while validating the file signature -> Exception message: Unable to load DLL 'tvtfilesig32.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)

It is in the "Lenovo-Message Center Plus/Admin" log.

Regards,

Peter

[nikki605]

After reading your reply, I started r&r and got the same result as I described in my opening post.  I opened Event Viewer and looked in the "Lenovo-Message Center Plus/Admin" log to see if I had an entry like you did.  There was no entry.  In fact, the most recent entry in that log was dated 09/08/2010, which pre-dates my first installation of r&r 4.31.

I searched for the file 'tvtfilesig32.dll' and found it in 'C:\Program Files (x86)\Common Files\Lenovo'

To be honest, since I didn't receive a lot of responses here, I haven't investigated the problem any further since last October.