System Update 4.0 missing MappingInterface for Windows Server 2008 R2

[tkin1t3asy]

When running System Update 4.0 an error occurs showing "An error occurred while gathering user information."

It appears this is caused by missing mapping entry in MappingInterface.xml. There is no entry for Windows Server 2008 R2.

[billbolton Community Moderator]

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tkin1t3asy wrote:

It appears this is caused by missing mapping entry in MappingInterface.xml. There is no entry for Windows Server 2008 R2.

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The download page for System Update 4 clearly states....

Software requirements

The following operating system are supported:

• Microsoft Windows 7

Note:

• System Update 4.0 only supports Microsoft Windows 7 it is for WIndows 7 only.

Cheers,

Bill

[Mark_Lenovo Former Administrator]

Thanks Bill - good point.

So, maybe give version 3.14  a try and see if that works better.

Best regards,

Mark

[tkin1t3asy]

Windows Server 2008 R2 is for all intents and purposes Windows 7. They both run the same kernel, the same UI, and have the same software support.

Windows 7 drivers are universally compatible with Windows Server 2008 R2. Outside of Bluetooth, which for some dumb reason MS does not ship as a stack with Server 2008 R2. Every other driver, utility, and Thinkvantage software works as perfectly wih Windows Server 2008 R2 as Windows 7.

System Update will have no problems supporting Windows Server 2008 R2 with an updated MappingInterface file.

I would also point out that the System Update 4.0 mapping file already contains entries for Windows 2000 Professional, Windows 2000 Server, Windows XP, and Vista. None of which are Windows 7 either.

[tkin1t3asy · Accepted solution]

Running System Update 3.14 on Windows Server 2008 R2 triggers a warning from Windows that the software is known to be incompatible with the running version of Windows.

The exact same message is triggered when running on Windows 7.

System Update 4.0 does not trigger this warning on Windows 7 or Server 2008 R2.

Adding the following eliminates the error:

<OS>
   <OSTVIA>WINSRV2K8-R2</OSTVIA>
   <OSeGatherer>
    <Name>WINDOWS Server 2008 R2 Enterprise</Name>
    <ServiceRelease>default</ServiceRelease>
   </OSeGatherer>
   <OSQuest>Windows 7</OSQuest>
  </OS>

But of course the Rule Evaluator will fail because it is looking for win7-pro* rather than WinSRV2K8-R2.

[hex2bin]

I followed your instructions to make System Update 4.0 work under Server 2008. But System Update still does not find any updates/drivers. I am using Windows Web Server 2008 R2 on a TP R500 and I installed all the needed drivers manually but I do not get any suggestions for ThinkVantage Tools, etc.

I changed your suggestion for the mappinginterface.xml to "Windows Web Server 2008 R2" :

<OS>
   <OSTVIA>WINSRV2K8-R2</OSTVIA>
   <OSeGatherer>
    <Name>WINDOWS Web Server 2008 R2</Name>
    <ServiceRelease>default</ServiceRelease>
   </OSeGatherer>
   <OSQuest>Windows 7</OSQuest>
  </OS>

and System Update confirms that I am using Windows 7 but as mentioned above, I am missing the suggestions for ThinkVantage Tools, etc.

What do I need to do to get System Update working under Windows Web Server 2008 R2?