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Paper Tape
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X41 - X61 - 7762 - 74G -> Problem with system update and with input panel on-screen keyboard

[ Editado ]

If you have the system update problem but not using Vista, just XP, then the sollution is the uninstall of .NET Framework 3.5.

 

Thanks to ThomasDavid to share this information with us.

 

It has made my System Update work again and it has made my display keyboard work again, which was hidden until now.

Fanfold Paper
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Re: System Update - An error occurred while gathering user information

solution (found at http://social.answers.microsoft.com/Forums/ru-RU/answerswuru/thread/0ab45a7f-1ea0-424c-acec-8fa9c1f6...) that helped in my case (T60 / 2613CTO / WinXP Pro SP3 IE7) - completely uninstall and install again all .NET Framework updates:
1) use .NET Cleanup Tool, available at http://blogs.msdn.com/astebner/attachment/8904493.ashx to uninstall all versions of .NET Framework.
2) restart system
3) download and install one by one following packages:
.NET Framework 1.0: http://www.microsoft.com/downloads/details.aspx?FamilyID=d7158dee-a83f-4e21-b05a-009d06457787&Di...
.NET Framework 1.0 Service Pack 3: http://www.microsoft.com/downloads/details.aspx?familyid=6978D761-4A92-4106-A9BC-83E78D4ABC5B&di...
.NET Framework 1.1: http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&di...
.NET Framework 1.1 Service Pack 1: http://www.microsoft.com/downloads/details.aspx?familyid=A8F5654F-088E-40B2-BBDB-A83353618B38&di...
.NET Framework 2.0: http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&Di...
.NET Framework 2.0 Service Pack 1: http://www.microsoft.com/downloads/details.aspx?familyid=79BC3B77-E02C-4AD3-AACF-A7633F706BA5&displa...
.NET Framework 3.0: http://www.microsoft.com/downloads/details.aspx?familyid=10CC340B-F857-4A14-83F5-25634C3BF043&displa...
.NET Framework 3.0 Service Pack 1: http://www.microsoft.com/downloads/details.aspx?familyid=EC2CA85D-B255-4425-9E65-1E88A0BDB72A&displa...
.NET Framework 3.5: http://www.microsoft.com/downloads/details.aspx?familyid=333325FD-AE52-4E35-B531-508D977D32A6&displa...
.NET Framework 3.5 Service Pack 1: http://www.microsoft.com/downloads/details.aspx?displaylang=ru&FamilyID=ab99342f-5d1a-413d-8319-81da...

After restart System Update finished successfully!

Paper Tape
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Re: System Update - An error occurred while gathering user information

It would take a day or more. Thank MS.

Fanfold Paper
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Re: System Update - An error occurred while gathering user information

it took several hours from me, but not a day

Paper Tape
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Re: System Update - An error occurred while gathering user information

[ Editado ]

Many thanks for sharing the detailed info.

I'm gona check it. ;-)

 

What's DOS?
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Re: System Update - An error occurred while gathering user information

I have been struggling with this and tried all the various solutions on this thread and it still does not work.  I am running T61p with XP and all the latest patches.  I have modified my IE settings, re-installed the system update from scratch, and deleted .NET files.  I still get to about 9% of user data collected when it boms out with this message.

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What's DOS?
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Re: System Update - An error occurred while gathering user information

After doing a fresh Windows XP OS install using the Lenovo OEM disks. I uninstalled the productivity center software so that I could download the latest version so I could have access to the system udpates (due to the changes made by Lenovo). So I have struggled with the problem documented on this 28 page thread and others all day today.... but I've finally been able to get around it on my system. 

 

I've done just about everything recommended on this thread and others, but the steps below ultimately fixed it.

 

  1. Uninstalled Thinkvantage Productivity Center and System Update and rebooted
  2. Re-installed Thinkvantage Productivity Center
  3. Attempted to re-install the System Update and ran into the error documented here
  4. As recommend on the previous link, I installed and used the ccleaner 
  5. deleted the "suservice" using the procedure here
  6. Reinstalled System Update
  7. Success! I'm finally able to execute the system update!

I hope these instructions help you!

 

Paper Tape
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Re: System Update - An error occurred while gathering user information

Thanks Romant for the detailed explanation. It really took 4 hours and solved both the "Input Panel keys disappear" and the "System Update Stop gathering" problem.

What's DOS?
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Location: windhoek
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Re: System Update - An error occurred while gathering user information

System lenovo T61 with xp sp3

 

what worked for me!

 

removed all.net frame works.

 

installed:

.net framework 1.0 and 1.0sp3

.net framework 1.1 and 1.1 sp1

.net framework 2.0 and 2.0 sp2

 

uninstalled lenovo productivity center and system updater

 

downloaded  lenovo system updater 3.14 from lenovo website.

 

rebooted laptop

 

installed downloaded Lebovo system updater 3.14

 

rebooted laptop

 

ran utility without issues

Paper Tape
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Re: System Update - An error occurred while gathering user information

Did not work for me. I have a TP Ede 14 running Windows 7 Pro. The correct entry was already in the mapping.xml file.

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