System Update - An error occurred while gathering user information

[recreaghmd]

Thank for the sugestion but it was not succesfull, even on compatibility mode to XP-SP2.

Is there a sugestion on how to properly modify the setup.ini file for Vista?

Cheers

[gamesstate]

Hello,

I have a new T61. I installed XP Sp2 using the recovery discs. Im trying to do a Thinkvantage System Update  to update drivers in the computer, however, when I go to the ThinkVantage System Update and click on Get New Updates after a few seconds on the first step (Searching for agent updates) a pop up windows appears saying An error occurred while gathering user Information.  It appeas I cannot even find new updates.

Anybody seen this before and know how to fix it?

Thanks in advance!

Dan

[Mark_Lenovo Former Administrator]

All,

While there are a number of possibly unique cases in this thread, I thought I should provide some comment about the overall performance of the TVSU update function in recent times.

 

"Lenovo servers used for ThinkVantage System Update and ThinkVantage Update Retriever have recently experienced an over-capacity issues. This has occurred due to a significant increase in customer utilization of this product suite and users that experience the failures will typically receive the following error window: "Package Index server is Unavailable. Please try again later. " Usually, a later attempt will be successful. Lenovo is aware of this issue and is working to resolve it as quickly as possible."

Lenovo is working on improvements to the ThinkVantage System Update server and infrastructure to ensure consistent performance.   In the near term, Lenovo has implemented an update to randomize each client's timed update where possible to balance workload on the server.  If that update has not installed, customers may improve performance by adjusting the TVSU calendar on their systems to search for updates during non-peak times.

Complete the following steps to change the system update schedule:

Launch Start -> All Programs -> Think Vantage --> System Update application.

1. Click Schedule Updates on the left menu. The Schedule Updates window opens.

2. Set the following update parameters:

Select package type: This setting specifies the severity level criteria for downloading updates (available options are Critical updates, Critical and recommended updates, and All Updates). System Update will look for updates with the specified severity levels.

Select frequency: This setting specifies the frequency of the automatic update, either monthly or weekly.

Run on: If the Weekly option is chosen, this setting specifies which day of the week System Update will check for updates (Monday through Sunday). If the Monthly option is chosen, this setting specifies which day of the month System Update will check for updates (1 through 28). The default setting for the previous versions of TVSU was the 1st of the month. To avoid peak server demand, change the day of the month setting to anywhere between 4th and 28th of the month.

Run at: This setting specifies which hour of the day System Update will check for new updates (12:00 AM through 11:00 PM).

The default setting for the previous version was 11AM. To avoid peak time of 11AM to 2PM EST, please select any other time from the

pre defined range.

[recreaghmd]

Hi Mark,

Thanks for the info. Yet you are not addressing our problem "An error occurred while gathering user information", which is a situation that develop before we get to the "Package Index server is Unavailable. Please try again later. ". I am willing to accept the implication that a revision of the program might take care of both problems. In my case, is totaly unrelated to sheduling, as I do not use it, and I prefer to use it manually. Time will tell and hopefully not another 8 months.

Cheers 

Message Edited by recreaghmd on 09-18-2008 07:59 PM

[Agotthelf]

Hello may be this suggestion for XP OS might help.

Download program -->Google: TuneUp Utillities as trial version.

1. Run Tune-Up= 1-Klick Serices, restart system.
2. Install Microsoft NET-Framework 2.0, even it was installed.
(3. When problems occur, the run  Aaron Stebner NET Repair Tool
Then try again install NET 2.0.)
3. Uninstall System Updater.
4. Run Tune-Up= 1 Klick Services, restart system.
5. Install System Update.

Hope it helps.

Kind regards 

Andreas

Message Edited by Agotthelf on 09-20-2008 11:50 AM

[recreaghmd]

Thanks for the suggestions.

As far as Vista is concern (which is my problem) Net-F 2.0 is part of the OS.

-It does not show as instaled program in Programs & Features (equivalent to Add/Remove).

-It is not available in "Turn Windows features on or off" 

-Attempt to reinstall will state that is it already instaled.

-Attempt to install the NF2-SP1 will state that it can not find the NF2. 

-It is endeed present in the folder C:Windows\MicrosoftNet\Framework as Version 2.0.50727. 

-It is not detected by the repair tool or the MS Install Cleaning Utility.

-MS.Net_setupverifier will gives this log:

09/19/08 14:49:11 Starting setup verification for product: .NET Framework v2.0 (x86) All
09/19/08 14:49:11 Running filelistgen.exe with command line: "C:\Temp\IXP001.TMP\filelistgen.exe" /out="C:\Temp\filelistgen_output.txt" /log="C:\Temp\filelistgen_log.txt" /map="C:\Temp\IXP001.TMP\v20_urt_std_x86_ixp.sem"
09/19/08 14:49:12 
09/19/08 14:49:12 
09/19/08 14:49:12 ************ Log info from FileListGen.exe ************
09/19/08 14:49:12
09/19/08 14:49:12  - Reading Map File...
09/19/08 14:49:12  - Getting Products Info...
09/19/08 14:49:12 *** No product was found to analyse!
09/19/08 14:49:12 ********* End of log info from FileListGen.exe ********
09/19/08 14:49:12 
09/19/08 14:49:12 
09/19/08 14:49:12 ****ERROR**** VerifySetup returned false for parameters v20_urt_std_x86_ixp.sem and E_FILES
09/19/08 14:49:12 Verification thread is returning 100

Your procedure might work for XP, but not for Vista.

Thanks again

[Mickeroo]

New T 61 with Windows xp. When I try to use system updates at 9% I get error message "error occurred while gathering user info". In Help section I read something about proxy server and sack server but have no idea how to find out which one I have. HELP!

[ShadowGuy]

I am having the same problem as everyone else in this thread. I have tried all the 'solutions' recommended in the 10 pages thus far, and nothing has got it past, 'An error occured while gathering user information.' I have uninstalled, reinstalled, and redownloaded the package over a dozen times. My laptop is an X61 and I would really like this fixed, syphoning through the updates/downloads page on Lenovo is far too tedious at the rate I update/reinstall operating systems. Which is what I've been doing lately, of course I also have to go back to the webpage, even though all the updates/programs are backed up, to verify I'm using the latest versions.

[Agotthelf]

A nother possibility is may be your browser.

Which verson of IE you are using?

Regards

Andreas

[Manxcat]

I'm running Vista SP1 (with latest Windows updates all installed on x61 tablet - all was fine until about a week ago - and now getting same '...user information' message.

Frustrating....