System Update - An error occurred while gathering user information

[jmoe]

On a T60 running XP SP2 with IE7.0.5730.13CO I am able to launch ThinkVantage System Update 3.13.0009 and the Welcome screen displays, but when I click on Next the Searching for agent updates gets to 9% complete and then the following error is displayed: Searching for Updates - An error occurred while gathering user information.

Here is the last part of the tvsu_log
=======================================

Info 2008-04-22 , 12:30:58
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message:  /execute ia.exe /arguments -filename"""C:\Program Files\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info 2008-04-22 , 12:30:58
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

Info 2008-04-22 , 12:31:00
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: RC eGatherer: -2147483648

Severe 2008-04-22 , 12:31:00
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: Internal error -2147483648, program abort.

Severe 2008-04-22 , 12:31:00
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Unable to execute egather

Severe 2008-04-22 , 12:31:00
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Error getting the Egather parser
 Exception:
  Message: internal error -2147483648, program abort()
  Type: Tvsu.Egather.Exceptions.EgatherGeneralException
     at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   at Tvsu.Engine.Process.HelloProcess.Start()

Severe 2008-04-22 , 12:31:00
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
 Exception:
  Message: Error getting the Egather parser
  Type: Tvsu.Engine.Process.EgatherException
     at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()

Info 2008-04-22 , 12:31:00
 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
 Message: Setting FAILED status.

Info 2008-04-22 , 12:31:00
 at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
 Message: Error while gathering user information.
 Exception:
  Message: Error getting the Egather parser
  Type: Tvsu.Engine.Process.EgatherException
     at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   at Tvsu.Gui.Util.ProgressThread.InitSearch()

Info 2008-04-22 , 12:31:00
 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
 Message: Showing ERROR Message: < An error occurred while gathering user information. >

Here is the output when I run ia.exe from command prompt:
==========================================================

C:\Program Files\Lenovo\System Update\egather>ia.exe
Lenovo Inventory Agent
(c) Copyright 2006 Lenovo
Version 1.00.0000.0

Install Driver ......................... OK
Create XML Output File ................. OK
SYSTEM SUMMARY ......................... Not found
GATHERER INFORMATION ................... Not found
ENVIRONMENT ............................ Not found
Firmware Information ................... OK
NETWORK SETTINGS ....................... OK
TIME ZONE .............................. OK
SCSI Devices ........................... OK
IDE DEVICE INFORMATION ................. OK
SMBIOS INFORMATION ..................... OK
LOGICAL DISK INFORMATION ............... OK
DISPLAY INFORMATION .................... Not found
WINDOWS STARTUP INFORMATION ............ OK
DEVICE DRIVERS AND SERVICES ............ Not found
REGIONAL SETTINGS ...................... OK
LIST OF RUNNING PROCESSES .............. OK
MEMORY INFORMATION ..................... OK
PCI DEVICES ............................ OK
PCI ADAPTER INFORMATION ................ OK
Security Software ...................... OK
WORKSTATION SECURITY ................... OK
DEVICE MANAGER SETTINGS ................ OK
Installed Software ..................... Not found
NETWORK ................................ Not found
ASSETID ................................ Not found
LOTUS NOTES ............................ Not found
PRINTERS ............................... Not found
SYSTEM EVENTS LOG ...................... Not found
IBM ThinkVantage Technologies .......... OK
DEMOGRAPHICS ........................... Not found
Gathering plug-in output files ......... Directory not found
Close XML Output File .................. C:\Program Files\Lenovo\System Update\e
gather\LENOVO_2007WHC_L39N74Z_20080422_12445501.xml
Remove Driver .......................... OK
Run complete, rc = 0

I have tried uninstalling/installing System Update 3.13 and removing IE7.0, but still have the same issue.

Any ideas?

[empire1]

Try closing TVSU, deleting or moving the log files from c:\program files\lenovo\system update\logs.

Then re-run TVSU, I have seen this error before and one time it did clear up the problem.

[jmoe]

Thanks for your suggestion and I tried deleting the log files, but I still receive the same error.

[bloo]

I've managed to get ahold of a system that is exhibiting this same problem.  Currently working on why the heck this is happening and how to fix it.

Figured I'd give you a heads up.

[pithhelmet]

As a side note - it also fails on my

A31 (2652-p3u)

Running Windows 2008 Server Standard.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Administrator>cd \program files

C:\Program Files>cd lenovo

C:\Program Files\Lenovo>cd system update

C:\Program Files\Lenovo\System Update>cd egather

C:\Program Files\Lenovo\System Update\egather>ia
Lenovo Inventory Agent
(c) Copyright 2006 Lenovo
Version 1.00.0000.0

Install Driver ......................... OK
Create XML Output File ................. OK
SYSTEM SUMMARY ......................... OK
GATHERER INFORMATION ................... OK
ENVIRONMENT ............................ OK
Firmware Information ................... OK
NETWORK SETTINGS ....................... OK
TIME ZONE .............................. OK
SCSI Devices ........................... OK
IDE DEVICE INFORMATION ................. OK
SMBIOS INFORMATION ..................... OK
LOGICAL DISK INFORMATION ............... OK
DISPLAY INFORMATION .................... OK
WINDOWS STARTUP INFORMATION ............ OK
DEVICE DRIVERS AND SERVICES ............ OK
REGIONAL SETTINGS ...................... OK
LIST OF RUNNING PROCESSES .............. OK
MEMORY INFORMATION ..................... OK
PCI DEVICES ............................ OK
PCI ADAPTER INFORMATION ................ OK
Security Software ...................... OK
WORKSTATION SECURITY ................... OK
DEVICE MANAGER SETTINGS ................ OK
Installed Software ..................... OK
NETWORK ................................ OK
ASSETID ................................ Not found
LOTUS NOTES ............................ OK
PRINTERS ............................... OK
SYSTEM EVENTS LOG ...................... Not found
IBM ThinkVantage Technologies .......... OK
DEMOGRAPHICS ........................... Not found
Gathering plug-in output files ......... Directory not found
Close XML Output File .................. C:\Program Files\Lenovo\System Update\e
gather\IBM_2652P3U_KPYMMWD_20080505_23442492.xml
Remove Driver .......................... OK
Run complete, rc = 0

C:\Program Files\Lenovo\System Update\egather>

Thank you ....

looking forward to some help with this.

take care

tony

[jmoe]

Any progress on resolving this issue with System Update? Please let me know if I can provide you with any other information from my T60 to help out.

[bloo]

---

jmoe wrote:

Any progress on resolving this issue with System Update? Please let me know if I can provide you with any other information from my T60 to help out.

---

I actually just checked on this yesterday.  Unfortunately, I don't have anything new to report.  Right now, the TVSU development team is looking at the problem.  Hoping to hear something soon.

[recreaghmd]

Since I am experiencing the same problem, after updating to the last version of SysUp [314-2008-4-29], under Vista SP1, with a T60p.

I will just be for the ride until solved.

Cheers

[iemmons]

Me too i see the same error on my x60s

[ssandu]

Hi

Same error on me

I have an Z61m with Windows 2003 server SP1

Here's the error

[ThinkVantage System Update build: 2008-5-15 3.14.0008] 03.06.2008 12:03:47

Info 2008-06-03 , 12:03:47
 at Tvt.Util.ProcessRunningUtil.IsProcessRunningByName(String processName)
 Message: find process: scheduler_proxy by Sysem.Diagnostics

Info 2008-06-03 , 12:03:47
 at Tvsu.Nls.NlsResources..ctor()
 Message: Starting the instance of NLS@Runtime

Info 2008-06-03 , 12:03:47
 at Tvsu.Nls.NlsResources..ctor()
 Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS

Info 2008-06-03 , 12:03:47
 at Tvsu.Commonscheduler.SchedulerManager.Save()
 Message: Scheduler Manager Starts...

Info 2008-06-03 , 12:03:47
 at Tvsu.Commonscheduler.SchedulerManager.Save()
 Message: Obtaining information from the Enviroment Manager...

Info 2008-06-03 , 12:03:47
 at Tvsu.Commonscheduler.SchedulerManager.Save()
 Message: Validating Starts...

Info 2008-06-03 , 12:03:47
 at Tvsu.Commonscheduler.SchedulerManager.Save()
 Message: Validating Ends...

Info 2008-06-03 , 12:03:47
 at Tvsu.Commonscheduler.SchedulerManager.Save()
 Message: Sending Values to the SchedulerParser...

Info 2008-06-03 , 12:03:47
 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
 Message: Scheduler Parser - Receiving Values from the SchedulerManager

Info 2008-06-03 , 12:03:47
 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
 Message: Scheduler Parser - Starting Validation Process!

Info 2008-06-03 , 12:03:47
 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
 Message: Scheduler Parser - All validations have been processed!

Info 2008-06-03 , 12:03:47
 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
 Message: Scheduler Parser - Writting to the registry...

Info 2008-06-03 , 12:03:47
 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
 Message: Scheduler Parser - All values were saved on the Registry!

Info 2008-06-03 , 12:03:47
 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
 Message: Scheduler Parser - Reloading Scheduler

Info 2008-06-03 , 12:03:47
 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
 Message: Scheduler Parser - The Scheduler was reloaded

Info 2008-06-03 , 12:03:47
 at Tvsu.Commonscheduler.SchedulerManager.Save()
 Message: All values sent to SchedulerParser...

Info 2008-06-03 , 12:03:47
 at Tvsu.Commonscheduler.SchedulerManager.Save()
 Message: Scheduler Manager ends...

Severe 2008-06-03 , 12:03:47
 at Tvsu.Sdk.SuSdk.StartApplication()
 Message: Application runs with the framework: 2.0.50727.1433

Info 2008-06-03 , 12:03:47
 at Tvsu.Engine.DataBase.InitializeDataBase()
 Message: Initializing the DataBase from file: updates.ser

Info 2008-06-03 , 12:03:47
 at Tvsu.Sdk.SuSdk.StartApplication()
 Message: Starting the Application

Warning 2008-06-03 , 12:03:48
 at Tvsu.Gui.Util.Tools.get_SystemVendor()
 Message: The vendor was resolved to THINK

Info 2008-06-03 , 12:03:48
 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)
 Message: Starting GUI...

Info 2008-06-03 , 12:03:48
 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)
 Message: MainFrame created successfully

Info 2008-06-03 , 12:03:48
 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash)
 Message: GUI -- Welcome screen

Info 2008-06-03 , 12:03:48
 at Tvsu.Gui.GUIController.BackToMain()
 Message: Setting Welcome screen...

Info 2008-06-03 , 12:03:48
 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)
 Message: Loading Welcome screen on Action pane.

Info 2008-06-03 , 12:03:49
 at Tvsu.Gui.GUIController.SearchUpdates(Object sender, EventArgs args)
 Message: Starting the Search process...

Info 2008-06-03 , 12:03:49
 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)
 Message: Loading Search screen on Action pane.

Info 2008-06-03 , 12:03:49
 at Tvsu.Gui.Util.ProgressThread.InitSearch()
 Message: GUI -- Reporting progress for the Search

Info 2008-06-03 , 12:03:49
 at Tvsu.Sdk.SuSdk.GetSystemProperties()
 Message: Get the System Properties

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: PreTask

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: Start

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Task.Task.Start()
 Message: Starting the task

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Task.Task.Start()
 Message: The current process is:HelloProcess

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the PreProcess HelloProcess

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the StartProcess HelloProcess

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
 Message: The chm help file is already present in the system

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: The test.properties file was not found, the normal Hello process will continue.

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: HelloProcess Started

Info 2008-06-03 , 12:03:49
 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
 Message: Setting PROCESSING status.

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Client level: HelloLevel_8_05_10

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded from: https://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_10.xml

Info 2008-06-03 , 12:03:49
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded to-> C:\Program Files\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_10.xml

Info 2008-06-03 , 12:03:49
 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Creating a new Connection Settings Bean instance to Host: download.boulder.ibm.com

Info 2008-06-03 , 12:03:49
 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Direct connection found

Info 2008-06-03 , 12:03:50
 at Tvsu.FileDownloader.HttpsDownload.SetCertificates()
 Message: Setting certificates...

Info 2008-06-03 , 12:03:50
 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
 Message: Connection type set to DIRECT in ConnectionSettingsBean

Info 2008-06-03 , 12:03:53
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: UDF download status is -> Failed

Severe 2008-06-03 , 12:03:53
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Could't connect to the HelloServer, no UDF file was downloaded

Info 2008-06-03 , 12:03:53
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Running egather minimal.....

Info 2008-06-03 , 12:03:53
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message:  /execute ia.exe /arguments -filename"""C:\Program Files\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files\Lenovo\System Update\egather\ /type COMMAND /timeout 300000

Info 2008-06-03 , 12:03:53
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

Info 2008-06-03 , 12:03:56
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: RC eGatherer: 0

Info 2008-06-03 , 12:03:56
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: MTM received from eGather: 9450HAG

Severe 2008-06-03 , 12:03:56
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: An error ocurred while using the MappingParser
 Exception:
  Message: There is not entry for key Tvt.Mapping.OSeGatherer
  Type: System.NullReferenceException
     at Tvt.Mapping.OSs.get_Item(OSeGatherer k)
   at Tvsu.Engine.Process.HelloProcess.Start()

Severe 2008-06-03 , 12:03:56
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: A value could not be mapped when using the MappingParser or eGather execution failed
 Exception:
  Message: Error getting MappingParser properties
  Type: Tvsu.Engine.Process.MappingInterfaceException
     at Tvsu.Engine.Process.HelloProcess.Start()

Severe 2008-06-03 , 12:03:56
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
 Exception:
  Message: A fatal error ocurred while in the HelloProcess
  Type: Tvsu.Engine.Process.HelloProcessException
     at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()

Info 2008-06-03 , 12:03:56
 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
 Message: Setting FAILED status.

Info 2008-06-03 , 12:03:57
 at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
 Message: Error while gathering user information.
 Exception:
  Message: A fatal error ocurred while in the HelloProcess
  Type: Tvsu.Engine.Process.HelloProcessException
     at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   at Tvsu.Gui.Util.ProgressThread.InitSearch()

Info 2008-06-03 , 12:03:57
 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
 Message: Showing ERROR Message: < An error occurred while gathering user information. >

Info 2008-06-03 , 12:03:58
 at Tvsu.Gui.GUIController.BackToMain()
 Message: Setting Welcome screen...

Info 2008-06-03 , 12:03:58
 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh)
 Message: Loading Welcome screen on Action pane.

Info 2008-06-03 , 12:04:00
 at Tvsu.Gui.GUIController.AskBeforeClosing()
 Message: Close System Update?

Info 2008-06-03 , 12:04:00
 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
 Message: Showing QUESTION Message: < Are you sure you want to close System Update? >

Info 2008-06-03 , 12:04:01
 at Tvsu.Gui.GUIController.AskBeforeClosing()
 Message: Application will close now? True

Info 2008-06-03 , 12:04:01
 at Tvsu.Gui.MainFrame.OnClosing(CancelEventArgs e)
 Message: User wanted to close System Update.

Severe 2008-06-03 , 12:04:01
 at Tvsu.Sdk.SuSdk.ShutDownApplication()
 Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty

Info 2008-06-03 , 12:04:01
 at Tvsu.Engine.DataBase.ShutDownDataBase()
 Message: Shutting down the DataBase, saving any data into file: updates.ser

Info 2008-06-03 , 12:04:01
 at Tvsu.Sdk.SuSdk.ShutDownApplication()
 Message: Shut Down the Application

Hope someone will find soon a solution for it.

Thank's