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johnsikora
Paper Tape
Posts: 4
Registered: ‎04-30-2017
Location: US
Views: 3,791
Message 1 of 8

System Update fails to download and install any updates

I'm running Windows 10 and when I try to do a system update I get a message that the download fails.

 

I've included the log file for reference

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 3,710
Message 2 of 8

Re: System Update fails to download and install any updates

Thinkvantage System Update (tvsu) log shows:

MTM: 20266   OS: win 10

An error ocurred while contacting the help center

An error ocurred while downloading packages

==

System Update catalog is 1st four characters of MTM +OS.

https://download.lenovo.com/catalog//2026_Win10.xml

The above link will 404 error out- not found.

==

TVSU does not support notebooks.

TVSU is not on your support page.

http://www.lenovo.com/social_responsibility/us/en/Lenovo_IdeaPad_Yoga_2_Pro.pdf

 

Note:

Lenovo Companion update feature will also error out since no SU catalog.

johnsikora
Paper Tape
Posts: 4
Registered: ‎04-30-2017
Location: US
Views: 3,693
Message 3 of 8

Re: System Update fails to download and install any updates

Thanks, I subsequently found another post to that effect as well. You'd think they would intercept that and just put up a message that it's not supported. Not that tough to code Smiley Happy The utility does show up in the software for the Yoga 2 Pro just to add insult to injury. Thanks again.

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 3,683
Message 4 of 8

Re: System Update fails to download and install any updates

Could you pull up your support page and post the link here?

I want to check for TVSU entry.

What is your machines model number?

johnsikora
Paper Tape
Posts: 4
Registered: ‎04-30-2017
Location: US
Views: 3,677
Message 5 of 8

Re: System Update fails to download and install any updates

I went to the web page for support and there are no entries for the system update utility. So either I downloaded it and it installed successfully (i.e. but didn't tell me that it wasn't supported on that model) from a standalone link, or it was carried over in another package. Either way, I don't have a trail to provide how it got there.

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 3,673
Message 6 of 8

Re: System Update fails to download and install any updates

You state:

You'd think they would intercept that and just put up a message that it's not supported.

I agree.

=

If you run out of things to read today, read this post:

https://forums.lenovo.com/t5/Pre-Installed-Lenovo-Software/Lenovo-Solution-center-intallation-and-or...

 

 

P.S >do not try to install Lenovo Solution Center on your NOTEBOOK.

davidberman
Blue Screen Again
Posts: 7
Registered: ‎02-17-2013
Location: Ottawa
Views: 3,032
Message 7 of 8

Re: System Update fails to download and install any updates

My Thinkpad X250's System Update history shows it has no installed an update since May 2017. Yet when I ask it to check for updates it say there are no updates available. I have used System Update for 10 years on a variety of X Thinkpads, and so I'm very familiar with how things should be. I also tried the web page https://pcsupport.lenovo.com/ca/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-..., but that didn't work either: I got this message: "System Update (TVSU) is failed to upgrade to the latest version." So I manually installed the lastest System Update (version 5.07), but all the above symptoms remain. Help!

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 3,002
Message 8 of 8

Re: System Update fails to download and install any updates

The support page check for updates, calls TVSU.  If you get Update, failed, you should manually install TVSU to clear this message.

 

When you uninstall TVSU you will see this screen:

repository removal during SU uninstall.PNG 

If you reply YES to this screen, your HISTORY record is deleted. Thus any new SU install will show no history. Thus ignore the SU view history tab. 

 

I do see updates on your support page. Most of them are Nov 2017(chipset), Dec 2017(camera,Lan) and Feb 2018(Ultra Nav).

When Lenovo moves these newer updates to your SU catalog, you should see new updates via TVSU.

If you manually installed any older/newer updates or windows update installed these older/newer updates, TVSU will not offer the update.

 

 

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