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Token Ring
Posts: 15
Registered: ‎09-26-2008
Location: New Mexico
Message 1 of 3 (716 Views)

TVSU crashes

I am running Win 7 64-bit on a new T-410.  TVSU has never worked.  I have re-downloaded and reinstalled several times.  Whenever I try to load the program, the same error occurs.  Here is the error log:


 Problem signature:
  Problem Event Name:    APPCRASH

  Application Name:    tvsu.exe
  Application Version:
  Application Timestamp:    4abb884b
  Fault Module Name:    tvsutil.dll
  Fault Module Version:
  Fault Module Timestamp:    4adc2eb7
  Exception Code:    c0000005
  Exception Offset:    00002683
  OS Version:    6.1.7600.
  Locale ID:    1033
  Additional Information 1:    2ac3
  Additional Information 2:    2ac3e0a5a88496a511e3fb7db5121704
  Additional Information 3:    ff1c
  Additional Information 4:    ff1c95de237ac1f347af2a330da086f1

I see similar issues listed by others in the community, but no solutions.  Any ideas?


Thank you 

Token Ring
Posts: 15
Registered: ‎09-26-2008
Location: New Mexico
Message 2 of 3 (632 Views)

Re: TVSU crashes

Amazingly, the new version of “Device Experience” seems to have solved my issue. Since installing it, R and R can recognize and use external USB drives and TVSU loads without incident….

What's DOS?
Posts: 1
Registered: ‎04-01-2011
Location: Maryland
Message 3 of 3 (495 Views)

Re: TVSU crashes - another solution

we had this same problem on two computers in our office.  When we checked in event viewer, we could see that it did not recognize the model or serial number.  an IBM rep had to use some maintenance software to modify the flash bios.  it could not be done by phone.  check your event viewer under the Lenovo section

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