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mschaffer
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Posts: 19
Registered: ‎12-06-2008
Location: US
Views: 7,699
Message 1 of 7

ThinkVantage System Update not installing

I had started the System Update utility this morning.  It stated that it needed to be updated.  It proceeded, threw up a dialog box stating that it had completed successfully...and then it disappeared.  I cannot find it in the start menu, nor can Thinkvantage Tools find it.  I have looked in the Program Files folders, and even in the Windows Programs and Features catalog.  It's gone.

No problem, I said, I'll just re-install the old System Update.  Well, when I did that, the same thing happened.  Completed succesfully, but there is no trace of it anywhere.

 

What's going on here?

 

I have a X1 Carbon, 4th gen. running Windows 7.

sclexman
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Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 7,651
Message 2 of 7

Re: ThinkVantage System Update not installing

Locate:

"C:\Program Files (x86)\Lenovo\System Update\tvsu.exe"

Right click this, create shortcut. It will offer to create the shortcut on the desktop.

=

If this folder is not found,  locate:

c\users\*yourid*\appdata\local\temp

and post tvsuSetup.log and setup log 2016-12-21#001.txt.

 

mschaffer
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Posts: 19
Registered: ‎12-06-2008
Location: US
Views: 7,637
Message 3 of 7

Re: ThinkVantage System Update not installing

There is no folder named "System Update" In the "C:\Program Files (x86)\Lenovo" folder.

Log files are in the attached .zip file.

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sclexman
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Location: US
Views: 7,605
Message 4 of 7

Re: ThinkVantage System Update not installing

I experienced the same SU self update failure this morning. 

 

Your log:

Action 20:43:16: InstallSUService. InstallSUService

1: SU service installation failed, please retry the install.
InstallShield 20:43:16: CallScriptFunctionFromMsiCA() ends
CustomAction InstallSUService returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 20:43:16: InstallSUService. Return value 3.

 

This failure is preventing reinstall of SU 5.7.0037. 

sclexman
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Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 7,590
Message 5 of 7

Re: ThinkVantage System Update not installing

The self update seems to have been pulled.

Info 2016-12-22 , 04:38:08
at Tvsu.FileDownloader.FileDownloadInfo.End()
Message: the File C:\ProgramData\Lenovo\SystemUpdate\sessionSE\NEWCLIENT\executables.xml was deleted after being downloaded because didn't matched with the CRC reveived from the repository

==

I ran into several issues getting 5.07.037 to install. These symptoms were experienced by other users in the past.

(1)Move 183 error concerning tvsuinstaller folder

(2)Unable to delete sessionSE folder message after SU install  1st run of SU 

== 

This should correct the mess.

(1)reboot machine to avoid file in use/you dont have security rights

(2)locate c\programdata\lenovo\tvsuinstaller folder

Properties>security

Permissions misordered message.

Click edit.  correct misorder.

(3)You can now delete this folder.

(4)Install SU  5.07.0037. Launch SU.

(5)Error message about deleting sessionSE folder.

(6)locate c\programdata\lenovo\SystemUpdate\sessionSE folder.
Properties>security
Permissions misordered message.
Click edit.  correct misorder

Do not delete this folder, leave as is.

(7)Launch SU again.

security.PNG

security 2.PNG

sessionSE.PNG

Your experience may be different.

sclexman
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Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 7,561
Message 6 of 7

Re: ThinkVantage System Update not installing

SU self update was offered again today.  It failed at a different failure point.

File: C:\Program Files (x86)\Lenovo\System Update\egather\IA.exe;	To be installed;	Won't patch;	No existing file
MSI (s) (AC:34) [08:23:04:477]: Source for file '_0FD3286097E74C0AC6E3C69CD21DD290' is compressed
MSI (s) (AC:34) [08:23:04:477]: Note: 1: 1310 2: 0 3: C:\Program Files (x86)\Lenovo\System Update\egather\IA.exe 
MSI (s) (AC:34) [08:23:04:477]: Product: Lenovo System Update -- Error 1310.Error writing to file: C:\Program Files (x86)\Lenovo\System Update\egather\IA.exe.  System error 0.  Verify that you have access to that directory.

Error 1310.Error writing to file: C:\Program Files (x86)\Lenovo\System Update\egather\IA.exe.  System error 0.  Verify that you have access to that directory.
MSI (s) (AC:34) [08:23:04:540]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (AC:34) [08:23:04:540]: User policy value 'DisableRollback' is 0
MSI (s) (AC:34) [08:23:04:540]: Machine policy value 'DisableRollback' is 0
Action ended 8:23:04: InstallFinalize. Return value 3.

I rebooted my machine. 

I then ran systemupdate507-2016-12-10.exe for the UTS download and install works!

The uts download folder is in c\programdata\lenovo UTS=update thy self.

==

The 5.07.0037 uninstall is leaving some files in the System Update folder.

cleanup failure.PNG

mschaffer
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Posts: 19
Registered: ‎12-06-2008
Location: US
Views: 7,434
Message 7 of 7

Re: ThinkVantage System Update not installing

Well, Lenovo released a new version of the TVSU that appears to be working:

http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-X-Series-laptops/ThinkPad-X1-...

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