ThinkVantage Toolbox - Error when opening

[toybuilder]

If it would help, I'll be glad to talk to your developers so that they can replicate the problem, look at logs, et cetra, on my machine.

[eskimo]

&&&&& Reposted from another thread &&&&&

Thinkpad T61

XP SP3 (fully updated)

NIS 2010

[ . . . ]  I have just installed Lenovo ThinkVantage Toolbox 6.0.5449.31 using System Update.  As soon as I  start the program, I get an error message that Windows is to shut down the Toolbox program and send an error report to Microsoft.  There is no other information. 

Hoping to uninstall the Toolbox program, I opened the Add/Remove Programs, and could find the Toolbox program neither under "L" (for Lenovo), nor under "P" (for PC-Doctor), nor under "T" (for ThinkVantage, Thinkpad or  Toolbox).

N.B.  I had a previous version of Toolbox which I downloaded from the Lenovo website.  The latest intallation does not appear to have removed the older version.  I cannot uninstall the older version either.  

Update:   Under the "What does this report contain" link. I find the following "Error Signature": 

     EventType : clr20r3     P1 : pcdr5cuiw32.exe     P2 : 6.0.5449.28    

     P3 : 4b09004b     P4 : mscorlib     P5 : 2.0.0.0     P6 : 4a7cd8f7     P7 : 3494

     P8 : d     P9 : system.argumentnullexception

[sstreufert · Accepted solution]

Hello everyone,

Thanks for your patience as we try to get to the bottom of this problem.

If you have an Event Log entry for Lenovo Broadband Connect (DetwanHw.exe) as described by Toybuilder, try the following workaround.

Workaround: Remove our Wireless WAN scriptlet

1. Navigate to this folder:

     <LTT Install Dir>\scriptlets\security_action_items\

     (typical installation is in C:\Program Files\PC-Doctor\scriptlets\security_action_items\)

2. Delete "MobileBroadband.xml"

If that does not address your situation, please post back and  be sure to include the following:

a. OS (and 32- or 64-bit)

b. Whether you are using the Lenovo preload, MSDN, or a custom corporate image

c. Lenovo PC Model number

d. Whether you are in a managed or an unmanaged environment

Regards.

Stephen Streufert

Senior Product Marketing  Manager

PC-Doctor, Inc.

[gd123]

I have a simalar problem with a thinkpad T500 running Vista 64bit. I am a student and ave visual studio 2008 installed when I choose to debug the progam here is the exception detail fro it. You would think that a company such as PC Doctor and Lenovo would have the resources available to find this error and not rely on the people paying for the product to do it for them.

System.ComponentModel.Win32Exception was unhandled
  Message="The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail"
  Source="System"
  ErrorCode=-2147467259
  NativeErrorCode=14001
  StackTrace:
       at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
       at pcd.models.scriptlet.customproperties.BackgroundExecutor.RunInBackgroundThread(Object objData)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
  InnerException:

[Feldhege]

I have a new T500 with windsows vista business 32 bit. Model 2082-3GU. It is a stand alone laptop not connected to a domain and is completly unmanaged.

Robb Feldhege

[sstreufert]

Dear gd123 and Feldhege,

Did you try the workaround I described above (delete the MobileBroadband.xml file)? The debug message you provided is the same we are seeing before performing the workaround.

 Regards,

[Feldhege]

I tried but I don't have a directory in scriplets called "security_action_items".

[sstreufert]

Well, that's interesting. There should be 6 folders in C:\Program Files\PC-Doctor\scriptlets\. Could you tell me what folders are in scriptlets?

Make sure you are logged in as Admin (or elevate to Admin).

[Feldhege]

Well now I feel just stupid. I was looking in the SCRIPTS directory not the SCRIPTLETS directory. My Bad.

As for trying the workaround. Yep. That fixed the error. Thanks much.

Robb

[sstreufert]

Happy to help. I'm glad the problem is solved.