10-04-2018 05:26 AM - last edited on 10-04-2018 05:56 AM by Andy_Lenovo
I have a P52 running Windows 10 (1809) and Lenovo Vantage will not run at all. I have installed the SystemInterfaceFoundation driver. But everytime I start it, I get the screen "Vantage has encountered a problem". I uninstalled the SIF driver, rebooted, reinstalled but still no luck. There are no related error messages in the Event Log.
Any ideas ?
Admin note; subject edited for clarity, post moved to appropriate board
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10-04-2018 05:56 AM
Please check these things:
1. Run Device Manager, do you see "System Interface Foundation V2 Device" in the "System Devices" category?
2. Run services.msc, do you see "System Interface Foundation Service" and is it running?
10-04-2018 06:04 AM - edited 10-04-2018 06:10 AM
The answer to questions 1. & 2. in my case is yes, it is there and it is running. Lenovo X1 Carbon Gen 3. Same situation after windows update today.
10-04-2018 07:48 AM - edited 10-04-2018 07:48 AM
Can someone please zip up and share the Vantage logs, and provide the screenshot of the error you see in Vantage?
They are located at the following location (you can copy-and-paste this into File Explorer):
Please zip up everything in this folder, include the screenshot of what you see in Vantage, and share it here. Thanks!
10-04-2018 09:41 AM - edited 10-04-2018 09:42 AM
According to the logs, the problem is "IMC not responding". IMC refers to the System Interface Foundation service. I can reproduce the "Vantage has Encountered a Problem" screen when I manually stop the System Interface Foundation Service. But as long as this service is running, Vantage is working well for me. I need to talk to a System Interface Foundation guy to figure out what the next steps are for further debugging. Please wait a bit.