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GallCohen
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Posts: 24
Registered: ‎07-13-2015
Location: IL
Views: 656
Message 1 of 18

Yoga 920 Lenovo vantage wont run

Hey guys, for a while no when I open Lenovo vantage it tells me to install/update Lenovo System Interface Driver.

I updated it, deleted it and reinstalled it, I deleted and reinstalled Lenovo Vantage itself and yet nothing gets it to run.

What can I do to fix it?

Thank you!

Lenovo Staff
Lenovo Staff
Posts: 5,305
Registered: ‎10-29-2009
Location: NC
Views: 614
Message 2 of 18

Re: Yoga 920 Lenovo vantage wont run


@GallCohen wrote:

Hey guys, for a while no when I open Lenovo vantage it tells me to install/update Lenovo System Interface Driver.

I updated it, deleted it and reinstalled it, I deleted and reinstalled Lenovo Vantage itself and yet nothing gets it to run.

What can I do to fix it?

Thank you!


Can you please open Control Panel -> Hardware and Sound -> Devices and Printers and post the screenshot of what you see there?

For example, this is what I see:

 

Untitled.png

GallCohen
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Posts: 24
Registered: ‎07-13-2015
Location: IL
Views: 592
Message 3 of 18

Re: Yoga 920 Lenovo vantage wont run

ללא שם.jpg

Of course, This is what I see.

Lenovo Staff
Lenovo Staff
Posts: 5,305
Registered: ‎10-29-2009
Location: NC
Views: 588
Message 4 of 18

Re: Yoga 920 Lenovo vantage wont run

You system is missing the Device Metadata which comes from Microsoft servers.  We need to ask Microsoft how to debug this.  Please wait.

Lenovo Staff
Lenovo Staff
Posts: 5,305
Registered: ‎10-29-2009
Location: NC
Views: 576
Message 5 of 18

Re: Yoga 920 Lenovo vantage wont run

Can you please open a command prompt and tell me what version is reported at the top?  It should be something like 10.0.17663.xxx

GallCohen
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Posts: 24
Registered: ‎07-13-2015
Location: IL
Views: 572
Message 6 of 18

Re: Yoga 920 Lenovo vantage wont run

Yaa sure, it's 10.0.17763.253

Lenovo Staff
Lenovo Staff
Posts: 5,305
Registered: ‎10-29-2009
Location: NC
Views: 564
Message 7 of 18

Re: Yoga 920 Lenovo vantage wont run

Microsoft is requesting some logs.  Can you please follow these instructions (from Microsoft) and attach a zip file containing the logs here?

 

Please download and install the UCSLogTool from the Microsoft Download Center (https://www.microsoft.com/en-us/download/details.aspx?id=54322). The tool can be used to gather logs and traces pertinent to the specific feature area you select by running the "UCSLogTool" shortcut that is created on the desktop. For this problem, please select “General Windows Log Collection”. Once the data collection completes a single compressed file will be created (please do not rename the file). 

GallCohen
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Posts: 24
Registered: ‎07-13-2015
Location: IL
Views: 559
Message 8 of 18

Re: Yoga 920 Lenovo vantage wont run

The file is 14 Mb but the forum will only let me upload a 10 Mb file so I uploaded it here:

https://ufile.io/0b4a5

GallCohen
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Posts: 24
Registered: ‎07-13-2015
Location: IL
Views: 491
Message 9 of 18

Re: Yoga 920 Lenovo vantage wont run

Is there any news?
Lenovo Staff
Lenovo Staff
Posts: 5,305
Registered: ‎10-29-2009
Location: NC
Views: 487
Message 10 of 18

Re: Yoga 920 Lenovo vantage wont run


@GallCohen wrote:
Is there any news?

No news yet, we are waiting for Microsoft to tell us what to do next to debug the Windows 10 1809 problem.  If this is important for you to get working ASAP, my only suggestion is to go back to Windows 10 1803 which doesn't have this problem.

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