client security solution and rescue and recovery [ Editado ]

[dub-setter]

hi all..
i have a problem with my version of rescue and recovery ( ver.3.00.0027.00)
when i start the programm it says that it cannot verify with my version of the window installer
(Rescue and Recovery-Client Security Solution.msi) that is placed in C/Windows/downloaded installations/etc...
although i find it there ,if i browse  with the windows explorer.

also i cannot deinstall the R`N R Programm to upgrade to a newer version.
same window will promp up that the msi.file is not valid for this version

seems to be an issue with the Client Security Solution.. which I never used
and want to get rid of as well.. only using R`N R.

any idea?

greetz

lars

Message Edited by dub-setter on 09-22-2008 12:53 PM

Message Edited by dub-setter on 09-24-2008 12:33 PM

[MarkS]

I am trying to install Rescue and Recovery. I now have ver. 3. whatever and it's not working too good. It's kind of buggy When I open it and try and do a back up. WINDOWS XP  says there is a problem and shuts it down. Although it still seems to run in the background.  I would like to either  reload  ver. 3 or upgrade to a newer version of R&R. this version seems corupted in some fashion.

When I go to Add & Remove programs to do the uninstall I get the following message from Windows Installer : "The installed product does not match the installation source. Until a matching source or the installed product are sychronized, this action can not be proformed."

"Contact your product vendor for assistance. If there is a matching installation source, type it below or click Browse to locate it."

Anyone have any thoughts on this or is it time to call Lenovo?

TIA,

mjs

[dub-setter]

hi

i just posted the same problem on a new page in this forum

did u had any response from lenovo / or other users about this ??

i have version 3.00.0027.00

greetz

lars

Message Edited by dub-setter on 09-22-2008 01:02 PM

Message Edited by dub-setter on 09-24-2008 12:33 PM

[andyP]

lars  mjs, welcome to the forum,

I merged the threads in order to keep everything together.

Just an idea, maybe worth trying; 

If I remember correctly on the R51, (don't know which system mjs has), the R&R was one package which included Client Security. I'm wondering if it is possible to run the original setup in order to repair the current version? The original install folder should be in C:\IBMTOOLS \APPS or DRIVERS, it should be called "RNR..."

[dub-setter]

hi andy

thanx...will check this

but since i upgraded the R N`R two times not sure its still located there

greetz

lars

[dub-setter]

..
doesn t work

there is message -window prompting up sayin:
"Installer cannot be run-theres already a higher version of Rescure and Recovery -Client Security Solution installed"

greetz

lars

Message Edited by dub-setter on 09-22-2008 01:14 PM

[dub-setter]

... someone s got another idea about this??

greetz

lars

[andyP]

Have you tried uninstalling the Clent Security software first and then the R&R software?

If using Private Disk or any other feature in CSS be sure to disable these features and backup files beforehand to ensure access afterwards.

edit; Typo

Message Edited by andyP on 09-25-2008 11:30 AM

[dub-setter]

hi andy

 i cannot deinstall client securitity   only

its installed together with R´N R  as package  under windows /software.

i have the feeling that  the  windows installer
(that mysterious msi.file) may be somehow corrupt
or changed after serv pack 2 installation...
(but i tried also to un-install serv pack 2..
after done that .. same problem)

can i repair this msi.file or get it somehow  at lenovo ?

thanx

lars

Message Edited by dub-setter on 09-25-2008 09:45 AM

[andyP]

lars,

that confirms it is the full package deal, thanks.

We'll get it cracked, somehow.