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107 Posts

07-19-2010

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  • Message 41 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-04, 19:57 PM

1) Client software version (in Settings>About phone>the string under System

version):  1.13.604MB810.Verizon.en.US

2) The Server type (Exchange?   Google? Other?) and version (along with

patch info if you have it):  Exchange 2007 Service Pack 2

3) The exact error message you are getting:  It says success after the information is entered, but when I actually try to sync all I get is a notification that says connection error.

Touchdown works.  I tried K-9 mail, but didn't work.  I have not tried anything else.  My former Droid Incredible worked right away.  We have one Driod 1 user whose email works, and plenty of iPhone users with no issues.

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164 Posts

07-23-2010

Brazil

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  • Message 42 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-04, 20:37 PM

Have you tried setting up other email accounts (Yahoo, etc.) using the

native client and were you successful?

On Wed, Aug 4, 2010 at 4:10 PM, Ansextra <

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1028 Posts

07-16-2010

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  • Message 43 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-04, 20:49 PM

I hadn't tried Yahoo prior to this as I have everything going into my gmail account but I just checked and Yahoo worked fine.

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164 Posts

07-23-2010

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  • Message 44 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-04, 21:39 PM

Ansextra - Can any other Droid X user connect using the native client to the

same server?

On Wed, Aug 4, 2010 at 5:49 PM, Ansextra <

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  • Message 45 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-04, 21:58 PM

Sorry.  I don't know anyone else who has a Droid X.

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164 Posts

07-23-2010

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  • Message 46 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-05, 10:56 AM

Ok. At this point, that as far as we can go given the info you have and

your lack of access to the server. I will keep investigating with the team

here at Mot and will report back if we find something. Thank you for your

help.

On Wed, Aug 4, 2010 at 6:58 PM, Ansextra <

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  • Message 47 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-05, 11:09 AM

You are quite welcome Francois.

Please correct me if I'm wrong but are you are telling me you have absolutely no idea how to fix the problem I and others are having?  I'm not trying to sound negative here but I'm a consumer who bought a phone.  It was not one of the requirements for purchasing the phone that I had to have access to my corporate network team in order to test functionality.

As I said earlier Touchdown, Roadsync and the old Droid email client work fine.  You asked me to test Yahoo mail and that worked fine as well.  Server settings seem to be irrelevant at this point.  The problem to me is clearly in the software on the Droid X itself.  Whatever was added to the Droid X software that was not in the software on the old Droid needs to be removed.

Based on your earlier questions to me it seems you are under the impression that I am a network admin working in a lab.   I don't know anyone else who has purchased this phone and I don't have access to my corporate server (nor should it be required).  I am simply a consumer who purchased a phone that should have worked the day I purchased it.

Thanks.

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164 Posts

07-23-2010

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  • Message 48 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-05, 11:24 AM

We don't know what your specific issue is. It might be the same as the next

post with the same symptom ... or not. Having access to the server can give

us additional info. The bug might be on the server side: we just found a

bug a few days ago where the cause was actually on the server side, but some

clients were handling the case more gracefully than ours (so we'll be fixing

our client and talking to the software company that does the server

product)

The hardest bugs to fix are the ones that are rare, difficult to reproduce,

with very little info on them, which is the case here. I know you are not

going to believe me, but the solution works for 99% of the people who buy a

phone (otherwise we would have stopped selling, reproduced the issue and

found a fix already).

I'd like to get to the bottom of the other issues that have been reported

here, but I will need your help and the help of the other people that are

posting on this forum.

On Thu, Aug 5, 2010 at 8:10 AM, Ansextra <

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  • Message 49 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-05, 11:34 AM

I appreciate what you're saying but the phone needs to connect to all servers.  Period.  It is not a server issue.  It is a phone issue.  You are selling a phone with Exchange connectivity advertised as working.  That is obviously not true.  The phone needs to work with everything or you need to sell it as "works with these servers but not those".

That is not a server issue.   That is a phone issue.  I am a consumer who purchased a phone that was expected to work out of the box.  That is not happening and from what I can see on the forum this is not an isolated situation.  The thread there has 776 comments and is growing as we speak.  Please don't tell me that mine is an isolated incident.  You are making excuses. 

Remember, not everyone posts on forums.  Most people just return the phone when they don't work.  The fact that the phone does not work with ALL servers is a phone issue that needs to be fixed.

It is unacceptable that I should have to purchase additional software to provide functionality that was supposed to be in the phone out of the box.  I don't mind paying $20 to a 3rd part vendor but it shouldn't be necessary.

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164 Posts

07-23-2010

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  • Message 50 of 53

Re: Exchange setup issue when no SSL required - Please read, test and provide feedback

2010-08-05, 12:00 PM

We will do our best to find out what the issue is here. I am not saying

that it is a server issue, I don't know yet. Is your issue isolated? We

will have to see, your symptoms may be the same as somebody else's, but the

cause different. My line of questioning was about trying to find clues to

the root cause.

We are tracking returns, of course. In fact, every phone that is returned

to us is being analyzed for defects. We are also tracking calls into our

and Verizon's call centers. You are right, not everyone is posting on

forums, and we are tracking much more than just forums.

Forums are helpful because I get to ask questions and sometimes the replies

help us find the cause of a problem.

On Thu, Aug 5, 2010 at 8:35 AM, Ansextra <

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