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21 Posts

05-21-2016

Malaysia

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  • Message 1 of 18

Batteries issue Vibe S1 Lite

2017-12-12, 12:30 PM

Been using my Vibe S1 Lite for 1 year plus. So far only issue i have are:

1. Yellowish screen at sim / memory card area.

2. Charge to 100% (sometime can charge to this value)

    (low battery shutdown at ~40%)

 

    Charge to ~70% (sometime the            battery only can charge to this        value and stop charging) 

    (low battery shutdown at ~5%, which is ok but why issue arise when full charge? )

 

Suspected battery problem. Will changing battery with higher capacity will effect my phone ?

 

Please help. 

 

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390 Posts

12-01-2016

United States of America

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  • Message 2 of 18

Re: Batteries issue Vibe S1 Lite

2017-12-12, 18:38 PM

Hi dmond92,

 

We understand your concern and we would like to help. May I ask if you already tried another charger? Just to isolate the issue. Can you show us a photo of the screen you're referring to? 

 

Regards,
Rica
Moto-Lenovo Support

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21 Posts

05-21-2016

Malaysia

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  • Message 3 of 18

Re: Batteries issue Vibe S1 Lite

2018-01-07, 8:46 AM

Hi,

Now my battery issue getting worse but not sure if it is the battery ? Charging while use while cause the battery to depleted more. And sometime chrging while the phone off will have very slow charging . I charged the phone for 4 hrs , but the battery stay at 20% but sometime can charged up to 100% but after 40%, the phone shut down "Low Battery Shutdown" .but at ~40% ?

I also switch the charger but same result.

Is this battery issue.  ?

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390 Posts

12-01-2016

United States of America

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  • Message 4 of 18

Re: Batteries issue Vibe S1 Lite

2018-01-08, 23:26 PM

wrote:

Hi,

Now my battery issue getting worse but not sure if it is the battery ? Charging while use while cause the battery to depleted more. And sometime chrging while the phone off will have very slow charging . I charged the phone for 4 hrs , but the battery stay at 20% but sometime can charged up to 100% but after 40%, the phone shut down "Low Battery Shutdown" .but at ~40% ?

I also switch the charger but same result.

Is this battery issue.  ?


You can try to calibrate the device. To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours. Let us know how it goes. 

 

Regards,
Rica
Moto-Lenovo Support

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21 Posts

05-21-2016

Malaysia

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  • Message 5 of 18

Re: Batteries issue Vibe S1 Lite

2018-01-09, 5:14 AM

You can try to calibrate the device. To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours. Let us know how it goes. 

 

Regards,
Rica
Moto-Lenovo Support

 

As per instruction above,  mention that press and hold Power button until screen goes dark. This is while the phone is On or OFF?

 

 

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390 Posts

12-01-2016

United States of America

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  • Message 6 of 18

Re: Batteries issue Vibe S1 Lite

2018-01-09, 21:00 PM

wrote:

You can try to calibrate the device. To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours. Let us know how it goes. 

 

Regards,
Rica
Moto-Lenovo Support

 

As per instruction above,  mention that press and hold Power button until screen goes dark. This is while the phone is On or OFF?

 

 


It is while the phone is On. 

 

Regards,
Rica
Moto-Lenovo Support

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21 Posts

05-21-2016

Malaysia

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  • Message 7 of 18

Re: Batteries issue Vibe S1 Lite

2018-01-10, 0:13 AM

Hi ..i tried to charge it full last night but it wont pass 35% .. Please help

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390 Posts

12-01-2016

United States of America

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  • Message 8 of 18

Re: Batteries issue Vibe S1 Lite

2018-01-10, 19:46 PM

wrote:

Hi ..i tried to charge it full last night but it wont pass 35% .. Please help


If calibrating the phone didn't work, you can try to do safe mode. May I ask what's the phone's software version? 

 

Regards,
Rica
Moto-Lenovo Support

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21 Posts

05-21-2016

Malaysia

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  • Posts: 21
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  • Message 9 of 18

Re: Batteries issue Vibe S1 Lite

2018-01-10, 23:31 PM

Hi,

 

Android version : 5.1

Build number : S1La40_S300_170523_16G_ROW

 

Not sure if this is the info you need ? 

 

Thanks.

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1 Posts

01-12-2018

Pakistan

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  • Message 10 of 18

Re: Batteries issue Vibe S1 Lite

2018-01-12, 19:38 PM

I've got the same issue. Help!

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