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07-25-2020

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Display folder of Lenovo S90 Sisley White

2020-07-25, 16:58 PM

Dear All, I have a  mobile model: Lenovo S90 Sisley in white color. Recently, the display of this phone got broken. "Lenovo" is not helping me by providing a display folder ( Touch + display combo ). They say that the display is not available. In case anyone having this model which is not working but display is in good condition, kindly help me by providing the display on cost basis. 

 

Kindly respond here with contact details, thanks

 

 

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11381 Posts

03-05-2018

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Re:Display folder of Lenovo S90 Sisley White

2020-07-30, 18:44 PM

Hi ASP_India,

 

I'd like to assist you with this. In this case, it would be the best if you will send the device for repair. 

 

Best regards,
Rich
Motorola-Lenovo Support



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13 Posts

07-25-2020

IN

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  • Posts: 13
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  • Message 3 of 20

Re:Display folder of Lenovo S90 Sisley White

2020-08-29, 12:00 PM

HI Rich,

 

Thanks for your reply but I think you need to re-read my issue. Anyway, I am trying to explain it in a simpler language and would like to have your reply

 

  1. I live in India 
  2. My Lenovo S90A display got broken.
  3. I called four different service centers( authorized service centers of Lenovo ) in different districts of my State
  4. All four centers expressed their inability to provide the display.
  5. I wrote to Lenovo India customer care ( emails are available with me )
  6. Lenovo India promised that they will help me.
  7. After wasting two full months of followups, Lenovo India customer care gave me in writing that they can't help 
  8. do I started begging on Lenovo forum for help, with an expectation that someone would have a dead S90 but with working display. So that I can pay him/her and buy the old display unit.
  9. It is a matter of great shame for Lenovo India that they are just busy in selling mobiles and are not providing spare parts, which is illegal too. 
  10. As far as my knowledge is concerned, any company is bound to provide spare ( legally speaking ).
  11. I asked Lenovo India to communicate me the date of discontinuation of this particular mobile model S90A so that I can sue them in consumer court for not providing me the spares on cost.
  12. Lenovo India did not feel necessity to reply to my this email in which I asked them to tell me date of discontinuation.
  13. Lenovo is enjoying on customers hard earned money and they are quite lucky to afford to do such misbehavior in INDIA where consumer laws are either very weak or do not exist for practical purpose. Had this case been in US or European countries, Lenovo would have been begging from customer not to approach consumer court and they would have provided the display unit till now.
  14. Now let me know, how would you help me 
  15. My handset is lying useless for the want of new display.
  16. Through my message, I AGAIN REQUEST ALL PEOPLE IN THIS UNIVERSE (! ) TO KINDLY HELP ME. IF ANYONE HAS GOT OLD S90 MODEL WHICH IS OTHERWISE DEAD, PLEASE CONTACT ME THROUGH THIS FORUM.

It is a matter of great SHAME FOR LENOVO that their esteemed customers are begging for spare parts on forums. Shame ! Shame !! Shame !!!

 

Should I declare now that LENOVO is a useless company or should I wait?

 

A. Singh

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11381 Posts

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Re:Display folder of Lenovo S90 Sisley White

2020-09-01, 16:41 PM

Hi ASP_India,

 

Sorry to know about that. If our authorized service center currently doesn't have the parts you're looking for, it would basically up to your availability in your region. But I would like to further help you with this. I'll try my best and I will ask around and see if we can find available parts for you. Please update your profile with the serial number of your phone so we can check. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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13 Posts

07-25-2020

IN

16 Signins

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  • Posts: 13
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  • Message 5 of 20

Re:Display folder of Lenovo S90 Sisley White

2020-09-07, 2:49 AM

Hi, thanks for offering help. Pl share your email ID as I can't put IMEI number publicly on this forum. In case you wish to identify the model, it is not on the official website of Lenovo India now. HOwever, I am sharing a link from other popular site

 

https://www.gsmarena.com/lenovo_s90_sisley-6739.php

 

ASingh

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11381 Posts

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  • Message 6 of 20

Re:Display folder of Lenovo S90 Sisley White

2020-09-08, 13:07 PM

Hi ASP_India,

 

Thanks for your reply. See here for the instruction on how to update your profile with the serial number and IMEI of your phone. This is encrypted and only you and us moderators can see that. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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13 Posts

07-25-2020

IN

16 Signins

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  • Posts: 13
  • Registered: ‎07-25-2020
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  • Message 7 of 20

Re:Display folder of Lenovo S90 Sisley White

2020-09-09, 9:17 AM

HI Rich, Many thanks for your reply. Info updated. The model S90A was not listed in the dropdown menu so I could not select the device model. IMEI has been updated.

 

Regards, ASingh

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11381 Posts

03-05-2018

US

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  • Posts: 11381
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  • Message 8 of 20

Re:Display folder of Lenovo S90 Sisley White

2020-09-10, 18:50 PM

Hi ASP_India,

 

Thank you. I will check this with my team, I'll let you know if we have found out anything.

 

Best regards,
Rich
Motorola-Lenovo Support



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13 Posts

07-25-2020

IN

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  • Posts: 13
  • Registered: ‎07-25-2020
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  • Message 9 of 20

Re:Display folder of Lenovo S90 Sisley White

2020-09-17, 11:59 AM

Hi Rich, 

 

...waiting... waiting.......and waiting.......

 

 

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11381 Posts

03-05-2018

US

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  • Posts: 11381
  • Registered: ‎03-05-2018
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  • Message 10 of 20

Re:Display folder of Lenovo S90 Sisley White

2020-09-17, 21:02 PM

Hi ASP_India,

 

I'm sorry for my late reply. We checked this before and we double checked this, unfortunately, we're not seeing available parts to purchase for that model. You will have to rely on third-party shop or repair center. 

 

Best regards,
Rich
Motorola-Lenovo Support



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