Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo PhonesS and Vibe X Series Smartphones
All Forum Topics
Options

4 Posts

07-25-2018

India

7 Signins

84 Page Views

  • Posts: 4
  • Registered: ‎07-25-2018
  • Location: India
  • Views: 84
  • Message 1 of 9

Lenovo ID : Login failure - Network connection error!!

2018-07-25, 9:12 AM

I am using Lenovo S850 in India. Had done backup to Lenovo cloud thru SyncIt app, logging in thru my Lenovo ID.

Did factory reset, now unable to login Lenovo ID & access my backup files.

Getting pop-up msg - Login failed... Network connection error. Please retry.

I am able to access my Lenovo ID on my laptop though...

Please help!! As I am not able to retrieve my contacts, etc...

Reply
Options

3949 Posts

12-01-2016

Philippines

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: Philippines
  • Views: 85486
  • Message 2 of 9

Re: Lenovo ID : Login failure - Network connection error!!

2018-07-25, 15:30 PM

Hi Ann_Druid,

 

Sorry to know that you're having issues logging in your Lenovo ID, I'll try to help. First thing, are you using mobile data or WiFi? And also, double check your username or password to make sure they are written correctly.

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

Reply
Options

4 Posts

07-25-2018

India

7 Signins

84 Page Views

  • Posts: 4
  • Registered: ‎07-25-2018
  • Location: India
  • Views: 84
  • Message 3 of 9

Re: Lenovo ID : Login failure - Network connection error!!

2018-07-25, 20:46 PM

Thanks for the quick revert!!

Yes, I did try connecting both using wifi as well as mobile data, however no access either ways.

Login id & pw also checked & are correct. In fact, I am able to use these on my laptop, so I suppose no issues there.

I even tried accessing Lenovo ID thru "Add account" section under "Settings", again no success.

Regards. 

Reply
Options

3949 Posts

12-01-2016

Philippines

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: Philippines
  • Views: 85486
  • Message 4 of 9

Re: Lenovo ID : Login failure - Network connection error!!

2018-07-27, 15:25 PM

 wrote:

Thanks for the quick revert!!

Yes, I did try connecting both using wifi as well as mobile data, however no access either ways.

Login id & pw also checked & are correct. In fact, I am able to use these on my laptop, so I suppose no issues there.

I even tried accessing Lenovo ID thru "Add account" section under "Settings", again no success.

Regards. 


Is this problem logging in with syncit app only?

 

-Daisy

Reply
Options

4 Posts

07-25-2018

India

7 Signins

84 Page Views

  • Posts: 4
  • Registered: ‎07-25-2018
  • Location: India
  • Views: 84
  • Message 5 of 9

Re: Lenovo ID : Login failure - Network connection error!!

2018-07-28, 9:40 AM

No, the problem is not limited to SyncIt app!!

In fact, I am unable to add or access my Lenovo ID thru "Add account" section under "Settings".

No success there too!!!!

Thanks for the revert.

Reply
Options

3949 Posts

12-01-2016

Philippines

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: Philippines
  • Views: 85486
  • Message 6 of 9

Re: Lenovo ID : Login failure - Network connection error!!

2018-07-31, 14:06 PM

 wrote:

No, the problem is not limited to SyncIt app!!

In fact, I am unable to add or access my Lenovo ID thru "Add account" section under "Settings".

No success there too!!!!

Thanks for the revert.


Thanks for confirming. We can't duplicate your concern so at this point, we suggest trying to change your password then try again to add. Hope that works.

 

-Daisy

Reply
Options

1 Posts

09-27-2018

Malaysia

1 Signins

12 Page Views

  • Posts: 1
  • Registered: ‎09-27-2018
  • Location: Malaysia
  • Views: 12
  • Message 7 of 9

Re: Lenovo ID : Login failure - Network connection error!!

2018-09-27, 15:53 PM
Try syncit v1.1.77 .it's work form me
Reply
Options

1 Posts

01-01-2019

Philippines

2 Signins

34 Page Views

  • Posts: 1
  • Registered: ‎01-01-2019
  • Location: Philippines
  • Views: 34
  • Message 8 of 9

Re: Lenovo ID : Login failure - Network connection error!!

2019-01-01, 22:40 PM
hi,
i'm also having the same problem. Network Error appears when i try to login using V4.1.21.0645pr. My internet connection is perfectly fine. I want to restore my Contacts from lenovo cloud after reformat. Please Help
Reply
Options

3949 Posts

12-01-2016

Philippines

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: Philippines
  • Views: 85486
  • Message 9 of 9

Re: Lenovo ID : Login failure - Network connection error!!

2019-01-23, 20:30 PM

 wrote:
hi,
i'm also having the same problem. Network Error appears when i try to login using V4.1.21.0645pr. My internet connection is perfectly fine. I want to restore my Contacts from lenovo cloud after reformat. Please Help

Have you tried the suggested app?

 

-Daisy

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms