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02-28-2019

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Lenovo S5 pro serial number not detectable

2020-07-24, 0:27 AM
Hey, I got a phone from Lazada official store. Was using the app Lenovo diagnostics to scan the back, not sure if the app has problems but I can't register this device. Also some problems with camera. The 20m camera mode is completely blurred out.
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11465 Posts

03-05-2018

US

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Re:Lenovo S5 pro serial number not detectable

2020-07-24, 19:51 PM

Hi number31,

 

I will be glad to help you with this. In order to assist you, can you please confirm how do you scan the back using the app? As for the camera, are all photos and videos blurred even after adjusting the focus?

I look forward for your response. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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11 Posts

02-28-2019

PH

18 Signins

124 Page Views

  • Posts: 11
  • Registered: ‎02-28-2019
  • Location: PH
  • Views: 124
  • Message 3 of 6

Re:Lenovo S5 pro serial number not detectable

2020-07-25, 17:38 PM
For scanning the back, I took out the sticker it came with and used the Lenovo app to try to add it to my products. I tried to manually type the Serial Number too. The normal single camera works fine. The 20m pixel mode is almost completely blurred out even when focused. Very disappointing because the phone is barely a week old. Also the phone shows up as L50841 under Settings>about, I don't know what's up with that
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11 Posts

02-28-2019

PH

18 Signins

124 Page Views

  • Posts: 11
  • Registered: ‎02-28-2019
  • Location: PH
  • Views: 124
  • Message 4 of 6

Re:Lenovo S5 pro serial number not detectable

2020-07-28, 6:30 AM

Hey, can I get an update, Agent Rich? Thank you

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11 Posts

02-28-2019

PH

18 Signins

124 Page Views

  • Posts: 11
  • Registered: ‎02-28-2019
  • Location: PH
  • Views: 124
  • Message 5 of 6

Re:Lenovo S5 pro serial number not detectable

2020-07-29, 8:58 AM
Agent rich?
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11465 Posts

03-05-2018

US

1168 Signins

158410 Page Views

  • Posts: 11465
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 158410
  • Message 6 of 6

Re:Lenovo S5 pro serial number not detectable

2020-07-30, 18:28 PM

Hi number31,

 

I apologize if I responded to you a bit late, I just saw your response. I will see if I can test this with my colleague. In the meantime, can you please try registering it while the phone is in safe mode? As for the camera,can you share a sample photo and may I know the settings you used for that mode? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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