English Community

Lenovo PhonesS and Vibe X Series Smartphones
All Forum Topics
Options

13 Posts

07-28-2014

New Zealand

23 Signins

205 Page Views

  • Posts: 13
  • Registered: ‎07-28-2014
  • Location: New Zealand
  • Views: 205
  • Message 1 of 35

Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-07-28, 23:26 PM

Hi,

 

I bought this phone in India but using it in NZ.Over the air i received android kitkat 4.4.2 upgrade (700 MB). I am facing these issues-

1. Both SIM slots are not getting detected.So cant make or receive calls.

2. Clicking on Sim management invokes error-  "Unfortunately,the process com.android.phone has stopped "

 

Does anyone know what is the issue? How can i go back to previous version of android OS.

 

Thanks

Abhay

Solved! See the solution
Reply
Options

13 Posts

07-28-2014

New Zealand

23 Signins

205 Page Views

  • Posts: 13
  • Registered: ‎07-28-2014
  • Location: New Zealand
  • Views: 205
  • Message 2 of 35

Re: Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-08-01, 0:49 AM

I solved this issue. This is not specific to Lenovo S920 but is more generic. Any device upgrading to KitKat may face this problem. After reading through numerous post on internet nothing worked for me. This is how to get rid of this error prompt-

1. Every android phone is associated to some google id. That is how you log in to app store and other google applications.

2. Prior to upgrade if you have given permissions to other apps like facebook, dropbox, etc that association is broken after upgrade for some reason.

3. Login to your gmail account (with same ID which is on phone) on any other PC, go to Settings-->Security-->Account Permissions and click on on View All for Apps and Websites.

4. Remove all the associations-this includes association with previous phones, apps etc. There should not be anything in the list.Save.

5. Now turn off your phone and restart again.

 

After you restart you should not see that error again. You can now grant the permissions again to the Apps and Websites you deleted in step 3.

 

This worked for me and worth giving a try.

 

Cheers!

Abhay

0 person found this solution to be helpful.

This helped me too

Reply
Options

1 Posts

08-01-2014

Portugal

1 Signins

19 Page Views

  • Posts: 1
  • Registered: ‎08-01-2014
  • Location: Portugal
  • Views: 19
  • Message 3 of 35

Re: Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-08-01, 11:29 AM

I tried this but it appears the same message ´`unfortunately the process com.android.phone has stopped``. I have claered the data of Phone app and media. But still the same problem. I´m going to Factory reset now. Can you help with some suggestions?

Reply
Options

13 Posts

07-28-2014

New Zealand

23 Signins

205 Page Views

  • Posts: 13
  • Registered: ‎07-28-2014
  • Location: New Zealand
  • Views: 205
  • Message 4 of 35

Re: Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-08-02, 3:50 AM

Hi- I tried these things as well-

 

1. Remove all the social apps from the device and then remove all assoications from gmail aacount.

2. Prior to this i did a HARD reset. Press power button and up volume key.

This is the how you do hard reset for Lenovo S920-

        1. Hold and press Volume Up + Power button till screen goes black

        2. Release volume button when u see logo and press Power button.

        3. You get to see options. Noe use volume keys to navigate to Clear eMMC.

        4. Wait till it is done, you will reboot automaticaly.

 

May be you should first try doing hard reset and then remove all associations from google account. This is all ia have to suggest.

 

Best luck!

Abhay

 

 

Reply
Options

12 Posts

08-01-2014

Hyderabad

20 Signins

342 Page Views

  • Posts: 12
  • Registered: ‎08-01-2014
  • Location: Hyderabad
  • Views: 342
  • Message 5 of 35

Re: Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-08-02, 19:05 PM

Hello

I have upgraded my lenovo s920 to 4.4 kit kat version.every thing working good except camera.My camera clarify is completely gone after this upgrade.The clarity is as of  a cheap smartphone,Its really dissapointing.Before upgrade it was very good,the picture clarify was excellent,As i read from lenovo forums,others are also facing the same problem after kit kat version upgrade,Can you please let me know is your camera working good? Can  you tell me how to know weather the upgrade is sucessfull.Thanks..Here is my gmail Id...please reply if you have time

 

Moderator note; e-mail address removed to stop the spambots getting it

Reply
Options

13 Posts

07-28-2014

New Zealand

23 Signins

205 Page Views

  • Posts: 13
  • Registered: ‎07-28-2014
  • Location: New Zealand
  • Views: 205
  • Message 6 of 35

Re: Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-08-03, 1:23 AM
Hi my camera is working exceptionally good. No issues with the weather app. You can run a camera test by going to hard reset menu as explained in the previous post.
Reply
Options

12 Posts

08-01-2014

Hyderabad

20 Signins

342 Page Views

  • Posts: 12
  • Registered: ‎08-01-2014
  • Location: Hyderabad
  • Views: 342
  • Message 7 of 35

Re: Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-08-03, 17:50 PM

hi..when am doing hard reset..phone is just re starting..am not getting any options..can you please tell me how exactly it can be done?thanks

Reply
Options

4 Posts

08-03-2014

Portugal

7 Signins

60 Page Views

  • Posts: 4
  • Registered: ‎08-03-2014
  • Location: Portugal
  • Views: 60
  • Message 8 of 35

Re: Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-08-03, 18:20 PM
I have the exact same problem and situation. Bought the phone in a different country and upgraded to Kitkat in a different country. Both sim slots aren't working, and clearing account permissions didn't work at all. Error messages were still present. Were you able to get your sim slots working again?
Reply
Options

13 Posts

07-28-2014

New Zealand

23 Signins

205 Page Views

  • Posts: 13
  • Registered: ‎07-28-2014
  • Location: New Zealand
  • Views: 205
  • Message 9 of 35

Re: Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-08-03, 22:48 PM

 My sim card slots were not working initially the network indicator kept on flashing at the top of screen.Dude if you are in exact same situation do this-

Step 1- Keep only one sim card in the slot (the one which is local provider)

Step 1- Remove all other phone links and apps from your gmail account from some other PC.

Step 2- Hard Reset-->Clear eMMC (see previous comment on how) keeping sim card in the slot.

Step 3- After the phone is rebooted wait for some time.

 

If you keep both the sim card in slots i think phone does not undertsnad which provider to use for "automatic date and time" under Date&Time in  settings.

 

This is all i can suggest. Best Luck.

Thanks

Abhay

 

 

 

Reply
Options

4 Posts

08-03-2014

Portugal

7 Signins

60 Page Views

  • Posts: 4
  • Registered: ‎08-03-2014
  • Location: Portugal
  • Views: 60
  • Message 10 of 35

Re: Lenovo S920- Recent upgrade to KitKat 4.4 crashes phone after installation

2014-08-04, 22:11 PM

Thanks for the suggestions.  I did all of these but unfortunately I am still getting the same flashing sim card error icon and the error message that doesn't go away. Completely frustrating. But thanks a lot for trying to help.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete