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21 Posts

04-30-2017

Egypt

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Lenovo Vibe shot stuck on Lenovo green logo

2018-04-30, 18:54 PM

Hello everyone, i have a Lenovo vibe shot, Z90a40 running Android Version 6.0.1 

 

Last week my phone was about 15% battery and on full brightness, i opened my data connection and within 10 min or so it dropped to 8% charge and the 30s battery count down appeard and it turned off, usually it does that when it's 1% or 0% charge, but maybe it was caused due to the rush of notification caused by the data connection sudden open after a while it was closed

 

I putted in charge and it charged about 51% or 52% i tried to open it and it get stuck on the Lenovo green logo,i unplugged it and i tried to power it up few times from the power button with no use it restarts the phone and gets back to being stuck on the logo. 

Finally the phone came to life after a 20, 25min being stuck on that logo 

I thought it was an accident, or maybe it took time to start up because of the full brightness and the data connection that was on and the rush of notification. That was the 1st time in two years now i have the phone

 

But then the phone was working fine i just restarted it yesterday and also got stuck on the logo again, but this time it was on the minimum brightness and WiFi and data connection were off, i turned on eventually and i ran a malwarebytes scan no thread detected, although the ram and storage free space is fine both internally and externally i deleted all the unused apps and restarted again, also got stuck about 10 to 15min. 

The device is working fine as a hard and software

 

I'm sorry for writing all of that but i had to explain everything happened.

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2138 Posts

05-25-2016

India

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  • Message 2 of 14

Re: Lenovo Vibe shot stuck on Lenovo green logo

2018-05-01, 2:00 AM

Hey,

To summarise it's taking more than 15 minutes to start the phone right? Do you have true caller installed? Of so can you try uninstalling it?

Also, keep your data backed up.

Regards,
Amal

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21 Posts

04-30-2017

Egypt

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Re: Lenovo Vibe shot stuck on Lenovo green logo

2018-05-01, 7:19 AM

Hey, yes it takes about 15 min stuck on the logo for it to start, i have truecaTrue installed since i had the device, that was two years ago and i didn't face that problem before so I don't see why it will cause the problem now, i will give it a try after i back up my data maybe, thank you

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3949 Posts

12-01-2016

Philippines

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  • Message 4 of 14

Re: Lenovo Vibe shot stuck on Lenovo green logo

2018-05-01, 19:11 PM

 wrote:

Hey, yes it takes about 15 min stuck on the logo for it to start, i have truecaTrue installed since i had the device, that was two years ago and i didn't face that problem before so I don't see why it will cause the problem now, i will give it a try after i back up my data maybe, thank you


Hi NadaFathi,

 

I am monitoring your concern. Let me know if you're still experiencing this issue, I'll be glad to help.

 

Regards,
Daisy
Moto-Lenovo Support

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21 Posts

04-30-2017

Egypt

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  • Message 5 of 14

Re: Lenovo Vibe shot stuck on Lenovo green logo

2018-05-01, 21:32 PM

Hey Daisy, yes i'm still experience difficulties, thank you

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2 Posts

05-12-2018

Kuwait

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  • Message 6 of 14

Re: Lenovo Vibe shot stuck on Lenovo green logo

2018-05-12, 4:01 AM

I am also facing the same issue. After restarting my lenovo vibe shot lenovo logo appear, but it stuck about 15 minites. Then switch on the device automatically and working properly. I tried factory reset, but the problem still exists.

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3949 Posts

12-01-2016

Philippines

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Re: Lenovo Vibe shot stuck on Lenovo green logo

2018-05-15, 13:30 PM

Hi guys,

 

Please make sure to do all the troubleshooting steps here. If you will do a factory reset, make sure to back up your data.

 

If the steps did not resolve the issue, please send it for repair. Here's the link.

 

Regards,
Daisy
Moto-Lenovo Support

 

 

 

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21 Posts

04-30-2017

Egypt

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  • Message 8 of 14

Re: Lenovo Vibe shot stuck on Lenovo green logo

2018-05-16, 11:14 AM

Hey, i updated Truecaller few days ago and that was written in the what's new section 

* Fixed bug that caused being stuck on optimizing app screen while restarting

 

I will try restarting the device before trying anything else or the troubleshooting that Daisy suggested, maybe that was causing the problem and i'll update you guys

Regards

Nada 

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21 Posts

04-30-2017

Egypt

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  • Message 9 of 14

Re: Lenovo Vibe shot stuck on Lenovo green logo

2018-05-16, 13:22 PM

I updated my Truecaller app to the latest version two days ago, they fixed the bug on their side, that was mentioned in the what's new section, i still have the app i didn't uninstall it, and i restarted the device it took about 3 minutes on the Lenovo green logo and a green bar was loading showed up in the bottom of the screen, now that's a first and i don't know if that's a good or bad thing, it's not the idealistic time it usually took a minute or two but i can definitely live with that better than the 15, 20 min gap time stuck on the logo

Thank you all for suggesting options to help

Regards, 

Nada

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2 Posts

05-12-2018

Kuwait

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  • Message 10 of 14

Re: Lenovo Vibe shot stuck on Lenovo green logo

2018-05-16, 13:46 PM

I just uninstall true caller..now i can restart my phone without any delay....

 

Thanks.....

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