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Lenovo k6 power speaker issue

2018-09-07, 4:26 AM

Hello 

w

Iam using lenovo k6 power mobile. Its not under the warranty. When i on any video or any file that contains audio involving the speaker there is some unwanted sound coming out and the speaker is making a whistle like sound. plz respond

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12-01-2016

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Re: Lenovo k6 power speaker issue

2018-09-07, 15:21 PM

Hi Prudhvi97,

 

That's weird.Does it make any difference if you're streaming online or if offline using other players? Did you make sure that you check the volume & settings?Are you using any third party app that may be interfering the sound?

 

Try the following steps:

*Try to remove any protective case that is interfering with its sound quality

* You may experience distorted audio while at the highest setting; try decreasing the volume slightly to see if this corrects the problem

* Test your phone in Lenovo Help app

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

 

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07-09-2019

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Re: Lenovo k6 power speaker issue

2019-07-09, 2:28 AM

My phone ias having yhe same issue.

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03-05-2018

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Re: Lenovo k6 power speaker issue

2019-07-10, 20:35 PM

Hi Arunarun1,

 

Thanks for posting on this thread. Does it happen with both calls and media - Regular phone calls and calls from third-party apps like Messenger and Skype. Sound from video recording and media apps like Google Play Music and Youtube. Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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11-04-2019

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Re: Lenovo k6 power speaker issue

2019-11-04, 3:16 AM

Same issue..No physical damage for the phone.i am facing this after installing smule app and factory reset didn't solve the issue.kindly help

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Re: Lenovo k6 power speaker issue

2019-11-05, 16:32 PM

Hi Raj_Kuttus,

 

Thanks for posting on this thread. I'd like to confirm, did you restore your apps after doing a factory data reset? 

 

Best regards,
Rich
Motorola-Lenovo Support


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Re: Lenovo k6 power speaker issue

2019-11-05, 17:57 PM

Yes I have restored my old apps. This noise started coming while i was playing songs on smule app and the phone never fell down and no physical damage as well. But only thing was that the volume was on higher level,would it damage the speaker? Or do you think it's a software issue?

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Re: Lenovo k6 power speaker issue

2019-11-07, 21:57 PM

Hi Raj_Kuttus,

 

Thanks for posting. Can you please try doing factory data reset again but this time don't restore your apps. Back them up so you won't lose them. We can consider that as one of the factors but we also consider the software side. If that fixes the sound, then we can confirm. Otherwise, repair would be the next thing I would recommend.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Lenovo k6 power speaker issue

2019-11-08, 1:51 AM

For the second time i tried factory reset without restoring any of the old app and settings. Still the same issue with the loud speaker.

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Re: Lenovo k6 power speaker issue

2019-11-15, 17:10 PM

Hi Raj_Kuttus,

 

Thanks for trying again. In that case, I would recommend visiting a service center so they can check the phone and have it repaired.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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