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Prudhvi97
Paper Tape
Posts: 1
Registered: ‎09-06-2018
Location: IN
Views: 1,173
Message 1 of 9

Lenovo k6 power speaker issue

Hello 

w

Iam using lenovo k6 power mobile. Its not under the warranty. When i on any video or any file that contains audio involving the speaker there is some unwanted sound coming out and the speaker is making a whistle like sound. plz respond

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 1,134
Message 2 of 9

Re: Lenovo k6 power speaker issue

Hi Prudhvi97,

 

That's weird.Does it make any difference if you're streaming online or if offline using other players? Did you make sure that you check the volume & settings?Are you using any third party app that may be interfering the sound?

 

Try the following steps:

*Try to remove any protective case that is interfering with its sound quality

* You may experience distorted audio while at the highest setting; try decreasing the volume slightly to see if this corrects the problem

* Test your phone in Lenovo Help app

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

 

Arunarun1
What's DOS?
Posts: 1
Registered: ‎07-08-2019
Location: IN
Views: 561
Message 3 of 9

Re: Lenovo k6 power speaker issue

My phone ias having yhe same issue.

Senior MotoAgent
Senior MotoAgent
Posts: 6,832
Registered: ‎03-05-2018
Location: US
Views: 544
Message 4 of 9

Re: Lenovo k6 power speaker issue

Hi Arunarun1,

 

Thanks for posting on this thread. Does it happen with both calls and media - Regular phone calls and calls from third-party apps like Messenger and Skype. Sound from video recording and media apps like Google Play Music and Youtube. Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Raj_Kuttus
What's DOS?
Posts: 3
Registered: ‎11-03-2019
Location: IN
Views: 153
Message 5 of 9

Re: Lenovo k6 power speaker issue

Same issue..No physical damage for the phone.i am facing this after installing smule app and factory reset didn't solve the issue.kindly help

Senior MotoAgent
Senior MotoAgent
Posts: 6,832
Registered: ‎03-05-2018
Location: US
Views: 132
Message 6 of 9

Re: Lenovo k6 power speaker issue

Hi Raj_Kuttus,

 

Thanks for posting on this thread. I'd like to confirm, did you restore your apps after doing a factory data reset? 

 

Best regards,
Rich
Motorola-Lenovo Support


Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Raj_Kuttus
What's DOS?
Posts: 3
Registered: ‎11-03-2019
Location: IN
Views: 129
Message 7 of 9

Re: Lenovo k6 power speaker issue

Yes I have restored my old apps. This noise started coming while i was playing songs on smule app and the phone never fell down and no physical damage as well. But only thing was that the volume was on higher level,would it damage the speaker? Or do you think it's a software issue?

Senior MotoAgent
Senior MotoAgent
Posts: 6,832
Registered: ‎03-05-2018
Location: US
Views: 108
Message 8 of 9

Re: Lenovo k6 power speaker issue

Hi Raj_Kuttus,

 

Thanks for posting. Can you please try doing factory data reset again but this time don't restore your apps. Back them up so you won't lose them. We can consider that as one of the factors but we also consider the software side. If that fixes the sound, then we can confirm. Otherwise, repair would be the next thing I would recommend.

 

Best regards,
Rich
Motorola-Lenovo Support



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Raj_Kuttus
What's DOS?
Posts: 3
Registered: ‎11-03-2019
Location: IN
Views: 103
Message 9 of 9

Re: Lenovo k6 power speaker issue

For the second time i tried factory reset without restoring any of the old app and settings. Still the same issue with the loud speaker.

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