11-23-2018 08:18 AM
Basically when I go to settings go to display and then sleep, when I press sleep it just crashes and goes re-launches the app.
I dunno what to do so any suggestions would be appreciated
11-27-2018 08:06 AM
I understand you want to resolve this concern however we'll need more information to be able to help.
Just to check, are you referring to the phone's Settings or to an app's Settings. And which app relaunches if you press sleep?
**Please don't ask me questions by Personal Message; questions belong in the forums
11-27-2018 09:38 AM
11-28-2018 11:21 AM
I made a video so you can understand better what is my problem.. I tried to insert it as a mp4 but it said it only allowed rar so here you go.
12-06-2018 07:26 AM
thing is i dont want "no screen off" i want to adjust my sleep timer to 1 minute instead 30 secs thats all
It's weird that formatting the phone didn't resolve the issue. Try doing a factory reset through Setting with no restore. Make sure to back up your data before doing it.
If the issue is the same, we recommend sending it for repair or return it for a replacement if ever you're still eligible for it.