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6 Posts

05-07-2019

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My S5 K520 always turn off automaticly

2019-05-07, 6:42 AM

any solutions for my phone, it's always turn off automaticly. please

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11 Posts

11-23-2018

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Re: My S5 K520 always turn off automaticly

2019-05-07, 19:43 PM

Hello,

I actually reported this issue in 2018 and no one seems to know the answer, I think Lenovo doesn't give a single **removed** and won't fix it, their solution was to "factory reset" but I've tried that over 5 times and still doesn't work so I guess you just have to live with it. Here's the forum if you wanna see their full response: 

https://forums.lenovo.com/t5/S-and-Vibe-X-Series-Smartphones/Lenovo-s5-weird-settings-bug/td-p/4279443

 

 

 

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6 Posts

05-07-2019

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Re: My S5 K520 always turn off automaticly

2019-05-08, 3:53 AM

so sorry to know about that, Lenovo has to solve this problem if they don't wanna make their customer leave them.
thanx for your info.

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5996 Posts

12-04-2017

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Re: My S5 K520 always turn off automaticly

2019-05-08, 9:15 AM

 wrote:

any solutions for my phone, it's always turn off automaticly. please


Thanks for posting, we would like to help. May I know from when are you facing the issue? Have you installed any recent apps on your device that might be interrupting the process? Do let us know if you have tried any troubleshooting steps already so we do not duplicate? 

 

Regards,

Swaraj

Lenovo Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

05-07-2019

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Re: My S5 K520 always turn off automaticly

2019-05-08, 11:03 AM

I don't know what to do, i've choose to factory reset my lenovo, but the same problem still happen until now. hope u guys in lenovo may resolve this error by next software update. thanx

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20 Posts

12-20-2017

GB

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Re: My S5 K520 always turn off automaticly

2019-05-31, 14:48 PM

Is this to do with the sleep timer? One option there is never to turn off but, unless the only language you have selected is English (United States), you can't get to the page to change the default sleep time of 30 seconds. I've posted how to change the sleep timer on a couple of other S5/K520 discussion threads if it helps.

 

As for Lenovo providing a software fix, I wouldn't hold my breath - there have been a number of problems reported since last year and Lenovo have done nothing to fix any of them; they have made a few suggestions but none of them ever seem to work.

 

As I said, changing the sleep timer should stop the phone switching off after 30 seconds.

 

Or, of course, I may have completely misunderstood your problem and this doesn't help.

 

 

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Re: My S5 K520 always turn off automaticly

2019-06-27, 8:15 AM

thanx for your sugestion, but my problem is not about the sleep timer, i don't know why, the problem is even if my batteray is full but suddenly my batteray drop to zero on standby mode and then my phone switch off by it self. after i turn on my phone again the batteray back to full at it's indicator. can u solve this kind of problem ??

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20 Posts

12-20-2017

GB

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Re: My S5 K520 always turn off automaticly

2019-06-27, 10:39 AM

Sorry, I did misunderstand the nature of your problem! It has happened to me once, seemingly battery full then the next second it's empty and the phone turned itself off. But it was only once and I'm sure it was that the battery was indeed all but empty, just the phone wasn't showing it. After a few minutes I could turn the phone back on but the battery level was very low (<5%). Hasn't happen again. Just that once, the battery level indicator just stuck on full when the battery was anything but. Sorry, I can't suggest anything if the battery is genuinly full.

 

Have you tried the same question on a general Android forum rather than this Lenovo specific one? None of the questions I've asked here have ever had a useful response from Lenovo. Polite responses from them, stock answers it seems, but of no use whatsoever in solving the issues. Some of the individual contributors have helped but not Lenovo themselves. But, from a general Android forum, I have received some clues; obviously not the same make/model of phone but sometimes other phones can have similar issues.

 

Good luck, I hope you find a solution.

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6 Posts

05-07-2019

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  • Message 9 of 9

Re: My S5 K520 always turn off automaticly

2019-06-27, 14:45 PM

thank you.

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