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05-01-2020

IQ

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Problem Lenovo S5 pro Updated to 3.9.166st !!

2020-05-07, 5:42 AM

Hi 

i was updated my lenovo S5 pro from 3.9.062st to 3.9.166st but missing face unlock why ?

 

Who can help me ?

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11381 Posts

03-05-2018

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Re:Problem Lenovo S5 pro Updated to 3.9.166st !!

2020-05-14, 14:35 PM

Hi Mohammed11987,

 

Do you still need assistance with this? Can you please check this while the phone is in safe mode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

05-01-2020

IQ

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Re:Problem Lenovo S5 pro Updated to 3.9.166st !!

2020-05-17, 14:00 PM
Very Thanks to You yes until now i want to assistant Please have you a video to put Safe Mode ?
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11381 Posts

03-05-2018

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Re:Problem Lenovo S5 pro Updated to 3.9.166st !!

2020-05-19, 16:58 PM

Hi,

 

You may try the steps here on this link.

 

Let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

05-01-2020

IQ

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Re:Problem Lenovo S5 pro Updated to 3.9.166st !!

2020-05-20, 12:03 PM

 

    i do this step : 

 

 -    Turn of my phone 

 -    i was pressed power button until Lenovo logo appear but usually  restart my phone 

      do not appear safe mode screen 

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11381 Posts

03-05-2018

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Re:Problem Lenovo S5 pro Updated to 3.9.166st !!

2020-06-08, 18:07 PM

Hi Mohammed11987,

 

This is odd. While we can't boot in safe mode, I would suggest performing full factory data reset in the Settings. Backup your important files but don't restore them right away. Please let me know if that helps.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

10-14-2020

CZ

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Re:Problem Lenovo S5 pro Updated to 3.9.166st !!

2020-10-14, 23:10 PM

Hello @Agent_Rich , I have the same problem. Tried everything you suggested but nothing helped. I woulb be really glad if you tell why is function Face ID in version 3.9.166 ST missing and how to fix it.

 

EDIT : I'm from czech republic, thats in europe... so do you think ill be able to ask for help on chinese websit? I tried and I cant do that even with translator on haha.

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11381 Posts

03-05-2018

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Re:Problem Lenovo S5 pro Updated to 3.9.166st !!

2020-10-15, 20:25 PM

Hi Maarcek,

 

Thank you for trying my suggestions. You can try checking their forums and see if you will find similar reports. Here's the link to their forums. But if you have tried doing factory data reset without restoring your apps/backup and it's still missing in the Settings, I would suggest visiting the service center to diagnose the phone. It's possible a hardware failure that's why it's missing. 

 

Best regards,
Rich
Motorola-Lenovo Support



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