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01-09-2019

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S5 (k520) unable to adjust display sleep time

2019-02-02, 19:09 PM

Hi, S5 (k520)  bug in the sleep setting trying to Adjust  sleep display time  off    when try to select  sleep .via settings/display/sleep does not show any  times but reverts back settings   menu. Still waiting for answers  how many other people are effected 

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20 Posts

12-20-2017

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Re: S5 (k520) unable to adjust display sleep time

2019-02-05, 12:32 PM

This has been raised on another thread. No real answer yet. Suggestion was to reformat and/or restore to factory settings and start again but it has no effect. It's annoying. But the S5 (K520) isn't a headline, top of range Lenovo product so don't hold your breath - there's rarely much support from Lenovo for anything other than the flagship products. See the link below for the other thread.

 

https://forums.lenovo.com/t5/S-and-Vibe-X-Series-Smartphones/Lenovo-s5-weird-settings-bug/m-p/4279443

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1812 Posts

03-04-2016

IN

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Re: S5 (k520) unable to adjust display sleep time

2019-02-21, 8:25 AM

 wrote:

Hi, S5 (k520)  bug in the sleep setting trying to Adjust  sleep display time  off    when try to select  sleep .via settings/display/sleep does not show any  times but reverts back settings   menu. Still waiting for answers  how many other people are effected 


Hi JCB01,

 

We would like to look into this can you please share us a sample video of the same showing the settings revert this would help us to understand more. We may ask you to take a bug report when you are having an issue in order for us to investigate further. Bug report will collect information about your current device state. upload the Bug Report to your personal Google Drive and share the link of the Bug Report here.

 

Thanks

Sandip

Lenovo Support



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Re: S5 (k520) unable to adjust display sleep time

2019-02-21, 22:24 PM

Link to video

https://photos.app.goo.gl/Vp6c5g14zGX19wfYA

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1812 Posts

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Re: S5 (k520) unable to adjust display sleep time

2019-02-25, 7:31 AM

 wrote:

Link to video

https://photos.app.goo.gl/Vp6c5g14zGX19wfYA


Hi JCB01,

 

Thanks for sharing, can you test in Safe Mode and let me know if it behaves the same? Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode. Also please try to clear the Cache and data for the settings app and let us know if that helps.

 

Thanks

Sandip



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20 Posts

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Re: S5 (k520) unable to adjust display sleep time

2019-03-31, 17:32 PM

Sorry, that doesn't bring the phone back up in safe mode. Those instructions do not work. Would love to try but how do we get the phone to reboot in safe mode? The instructions you give do not work. It's a S5 (aka k520).

 

Thanks in advance

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9 Posts

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Re: S5 (k520) unable to adjust display sleep time

2019-03-31, 18:34 PM
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04-05-2019

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Re: S5 (k520) unable to adjust display sleep time

2019-04-05, 2:56 AM

I thought Lenovo S5(k520) is meant to receive the Android 9 pie update by now...I don't see any in my phone till now,why is that?

 

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04-05-2019

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  • Message 9 of 22

Re: S5 (k520) unable to adjust display sleep time

2019-04-05, 2:58 AM
Exactly
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20 Posts

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  • Message 10 of 22

Re: S5 (k520) unable to adjust display sleep time

2019-04-05, 15:54 PM

It is Lenovo and the S5 isn't a flagship model..... I do wish, Pie should work fine, plenty of juice in the phone.... just they do have a history of providing F all support for anything other than the flagship models. I hope but I'm not holding my breath! Shame really because both the phone and my tablet are brilliant biuld quality, good spec and inexpensive, jut zero support.

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