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X4 moto key not working with id lenovo

2020-09-15, 20:23 PM

Hi, 

After last app update, motokey app is no longer working on my moto x4. 

I have already tryied several times also clearing app data and lenovo id details. 

I am getting same error message. 

Is there something I can do to fix this? 

Thanks 

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Re:X4 moto key not working with id lenovo

2020-09-16, 15:06 PM

Hi Francesca10,

 

I haven't heard of Moto Key for quite some time, but let me help you. May I know what's the error message? Have you tried logging in using a PC? Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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4 Posts

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  • Message 3 of 9

Re:X4 moto key not working with id lenovo

2020-09-20, 17:30 PM

The issue is related to Moto key in my mobile phone. 

After last app update, it asked me to register also moto key with my lenovo id. 

I have included my lenovo id details, but I am getting same error. Authentication error. 

 

My lenovo id is working in chrome or on PC. 

 

Thanks 

 

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Re:X4 moto key not working with id lenovo

2020-09-21, 18:05 PM

Hi Francesca10,

 

Thanks for checking. Let's report this, can you please send me a bug report? Also, can you share what's your Lenovo ID?

 

To capture Bug Report:

Go to Settings > About phone > Build number 

Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link to the BugReport via private message.
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior. 

 

Please let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:X4 moto key not working with id lenovo

2020-09-21, 19:19 PM

My lenovo id is removed

I could not find in settings any "About phone" settings. Is there any other way to get this report? 

 

 

(Admin removed to protect personal privacy)

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Re:X4 moto key not working with id lenovo

2020-09-22, 13:45 PM

Hi Francesca10,

 

Thank you. I have forwarded this to my colleague. Let's hold off the bug report for now, let's wait for further instruction. I'll let you know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:X4 moto key not working with id lenovo

2020-09-23, 13:48 PM

Hi Francesca10,

 

The team is asking, can you send a screenshot of the error you're getting? Also, we need a bug report. To enable developer options, go to Settings > System > About Phone > Build Number, then follow the rest of the instruction I provided above. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:X4 moto key not working with id lenovo

2020-09-25, 20:40 PM

Attached you can find error message I am getting. 

I have been a le to get bug report. How can I share link with you? 

 

Thanks 

 

removed attached photo - for privacy - Rich

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10639 Posts

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  • Message 9 of 9

Re:X4 moto key not working with id lenovo

2020-09-28, 17:26 PM

Hi Francesca10,

 

Thank you. I have received your message with the bug report and already forwarded it to the team, including the error message as shown on your screenshot. Let's wait for their update. I'll let you know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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