I very recently purchased the RAZR MAXX after much research and reading regarding the phone, battery life (of course), and the Smart Actions feature. Thinking that I can downsize from two smartphones into one. Unfortunately, this is not going as well as planned.
I am a small business owner and needing the ability to silence the ringer on incoming calls; except for those from certain contacts that I need to be audible after-hours...
I've gone into Smart Actions and done the following:
- Create a new rule "from scratch" named "After Hours"
- The only trigger is "Timeframe" and specified as the following:
- Mon, Tue, Wed & Thu from 8pm until 8am.
- Fri from 1pm until 11:59pm.
- Weekends: Sat & Sun (all day)
Actions are specified as the following:
- Ringer Volume is specified as "Silent"
- VIP Caller Mode: and the specified contacts I wish to activate an audible ringer during the specified times listed during the timeframe trigger are in this list. Ringer volume is set to MAX and the vibrate option is selected/active.
The rule has been successfully saved and is showing as being active as we are currently in the time specified for this rule to trigger.
Now the heart of the issue: After receiving a call from a number that is not on the VIP list, my RAZR MAXX will no longer sound an audible ring on ANY incoming calls until the "After Hours" rule timeframe has passed. This is including calls from individuals that ARE in fact, in the VIP caller list...
My personal mobile is in the VIP caller list as a way for me to test the audible ringer. A test call from my mobile phone does activate an audible ringer and the phone vibrates.
Now, if I receive a call from a business customer while the After Hours rule is activated, of course the phone does not ring nor vibrate. The phone only lights up for the duration of the ring time until the caller is sent to voicemail.
After receiving the call from the business customer, I placed a test call from my personal smartphone. Incoming calls from this my personal mobile WOULD trigger an audible ringer previous to receiving a call from a number that was NOT on the VIP list. Now, the phone remains silent, no vibrate alert, no audible ringer. The phone only illuminates until the call is routed to voicemail.
I've tried basic troubleshooting: uninstall updates and reinstall updates for the Smart App. Have deleted and recreated the Smart App rules. Restarted the phone. Nothing seems to work...
Could someone please give me a clue as to what may be the "smoking gun" for this. A quick search of the web features others that had mentioned the same issue with their handsets but no real resolution to this problem. And, I really would like to be able to use this feature of the new device, otherwise I just purchased a new $300 phone to carry around beside my Droid X. In that case, I may as well just return the MAXX and return to my previous Droid X.
Any assistance would be greatly appreciated.
Thanks,