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09-02-2021

United States of America

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Dumb question on malware email

2021-09-02, 2:45 AM

Recently I get spam phone calls when I am looking threw my emails on outlook windows 10. Also some attachments that were sent to me from my insurer when I opened them they were things I already had saved on my desktop.  The attachments took the name of a file on my desktop in the insurers' email.

 

I know what your gonna say that I downloaded them on to my computer.  But this is in the original email. The attachments names changed in the email.

 

I dont know what to do.  I have scanned my computer 5 times says found nothing  and I am using webroot for internet security.

 

Any help would be great

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1068 Posts

07-22-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Dumb question on malware email

2021-09-02, 8:47 AM

Hi

 

Root Kit Revealer like ....

 

https:// usa.kaspersky.com/downloads/tdsskiller

 

then perhaps MalwareBytes?

 

Change the password to your email box to a strong one.

 

 


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2726 Posts

05-01-2010

United States of America

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Re:Dumb question on malware email

2021-09-02, 9:56 AM

Hello yayjay,

To address the previous post, Rootkit Revealer is obsolete. It was developed for Windows XP and was last updated over 5 years ago. TDSSkiller is old as well.

If you want a second opinion I suggest the free version of Malwarebytes. Follow the prompts for updating it and running a scan.

From your description, I am not exactly sure what you are seeing, but after the scan let us know how it goes.  






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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