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Paper Tape
Posts: 6
Registered: ‎10-24-2010
Location: italy
Message 1 of 4 (919 Views)

Impossible to Update Antivirus Definition in Safe mode (onekey recovery press)

I have an Idea Pad S12, the first months i was able to update my definition of Norton in One key recovery mode. However my 90 days Norton internet Security has expired under Window and i have install PCtools Internet Security in place of Norton. Better price quality ratio. However after that, I am no sure if this is a coincidence but I am not anymore able to update the definitions. It run for 30min after he said he was not able to load it. The program run with the old definition (2007) not the last one I have download week ago. Then or is a Virus who is able to modified the Lenovo Oneley recovery program or is a matter of Norton license. What should I do, reinstall Norton Antivirus One Key recovery program or (all program) or download some Norton definitions and copy it somewhere (I could not find).

I find out tha in this mode I am able to find better where are virus, than under window where scanning show no problems .

Could someone help me!!!

Posts: 2,530
Topics: 20
Kudos: 436
Solutions: 202
Registered: ‎12-01-2007
Location: US
Message 2 of 4 (863 Views)

Re: Impossible to Update Antivirus Definition in Safe mode (onekey recovery press)

Hello,


Have you checked with PC Tools' technical support to determine why PC Tools Internet Security is not downloading updates?  Perhaps there is a non-malware-related reason for this.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)

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What's DOS?
Posts: 1
Registered: ‎12-29-2015
Location: doha Qatar
Message 3 of 4 (170 Views)

Re: Impossible to Update Antivirus Definition in Safe mode (onekey recovery press)

Antivirus no run
Posts: 2,530
Topics: 20
Kudos: 436
Solutions: 202
Registered: ‎12-01-2007
Location: US
Message 4 of 4 (164 Views)

Re: Impossible to Update Antivirus Definition in Safe mode (onekey recovery press)

Hello,

 

Which antivirus program is not running?  Does it display an error message?  If so, what does that say?

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)

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