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Lenovo Service Bridge (LSB.exe) is flagged as a risk by some antivirus programs

2015-06-25, 10:53 AM

 

Lenovo Service Bridge (LSB.exe) is a Windows program that will automatically detect your Lenovo computer’s serial number, machine type and model. It then passes this information to our website so that we can better assist you with your support needs. This replaces the need to search or browse for your product when you need support.

More information concerning LSB is available at www.lenovo.com/support “Detect My Product” section, in the link “Learn more about Service Bridge”.

In prior versions of LSB, antivirus programs may have identified the tool as malicious although it is safe and part of Lenovo’s standard web support system.

 

Complete article:
http://support.lenovo.com/us/en/documents/SF15-D0057






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.


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17 Posts

05-15-2016

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Re: Lenovo Service Bridge (LSB.exe) is flagged as a risk by some antivirus programs

2016-05-15, 14:36 PM

This problem still occurs when using AVG

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Re: Lenovo Service Bridge (LSB.exe) is flagged as a risk by some antivirus programs

2016-05-15, 15:31 PM

Hi chrisday,

Welcome to Lenovo Community.

AVG will need to update their detections. You can report it HERE.

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17 Posts

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Re: Lenovo Service Bridge (LSB.exe) is flagged as a risk by some antivirus programs

2016-05-15, 15:42 PM

Hi Bugbatter - I've submitted it to AVG for analysis. Once I hear back I'll update the board.

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2053 Posts

05-01-2010

US

12503 Signins

144753 Page Views

  • Posts: 2053
  • Registered: ‎05-01-2010
  • Location: US
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Re: Lenovo Service Bridge (LSB.exe) is flagged as a risk by some antivirus programs

2016-05-15, 15:58 PM

Thanks for the reply. You can also submit it here to find out if any other vendors flag it. 

*Make sure you are using the most updated versions of Lenovo Applications for your computer.

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