cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
macakira
Paper Tape
Posts: 6
Registered: ‎10-06-2014
Location: Serbia
Views: 67,288
Message 1 of 17

Lenovo's "User experience" app

Hello,

 

I got an app named "User experience" that is running in the background of my phone (it was pre-installed when I bought the phone). Under its name it says com.lenovo.ue.service. Can anyone explain to me what does it do? Because it has some interesting permissions like accessing GPS location and reading sensitive log data and it's asking me to allow it root access. It also uses my RAM memory, although very little (like 5MB),  but since I have little free RAM even that would help.. So is it safe to disable it?

 

Thanks.

emmalynn
What's DOS?
Posts: 1
Registered: ‎05-15-2015
Location: Menifee California
Views: 65,168
Message 2 of 17

Re: Lenovo's "User experience" app shown as threat by McAfee how to remove app

User experience does not show up in list of apps so how do I remove? My tablet is A7600-F Android 4.2.4

Guru
Posts: 1,131
Registered: ‎08-29-2012
Location: US
Views: 65,116
Message 3 of 17

Re: Lenovo's "User experience" app shown as threat by McAfee how to remove app

It's not malware.  The only way to remove it would be to root.

 

Moz
Fanfold Paper
Posts: 10
Registered: ‎06-13-2015
Location: United kingdom
Views: 64,612
Message 4 of 17

Re: Lenovo's "User experience" app shown as threat by McAfee how to remove app

Avg is saying its a threat what makes you think it's not?

tigerlou
Paper Tape
Posts: 1
Registered: ‎12-01-2015
Location: Colorado
Views: 62,382
Message 5 of 17

Re: Lenovo's "User experience" app

Good day all, 

 

First, I may be behind the times but I am frustrated with my tablet. I have McAfee LifeSafe installed and the User Experience ALWAYS shows as a threat.  Someone please explain to me what this is, why it shows as a threat, is it a threat, what do I do???  The last person that posted never seemed to get a clear answer!!!  Help

 

T

zenobek
Paper Tape
Posts: 2
Registered: ‎04-07-2015
Location: Poland
Views: 62,342
Message 6 of 17

Re: Lenovo's "User experience" app

User experience is spy app.

It sends to Lenovo servers:

datetime tag,

OS details,

screen resolution,

IMEI number,

your localization (GPS),

and more...

and drain batery hard (and never shown in energy stats).

 

Thanks You.

Zenobek.\

 

tablet2
What's DOS?
Posts: 2
Registered: ‎03-08-2016
Location: United Kingdom
Views: 59,677
Message 7 of 17

Re: Lenovo's "User experience" app

How do I get rid user experience that keep coming up as a high threat on my lenovo tablet.

tablet2
What's DOS?
Posts: 2
Registered: ‎03-08-2016
Location: United Kingdom
Views: 59,675
Message 8 of 17

Re: Lenovo's "User experience" app

how do I stop avg from from saying user experience is a high threat, I'm a novice.

Destructor
Token Ring
Posts: 69
Registered: ‎02-18-2016
Location: SW, UK
Views: 59,658
Message 9 of 17

Re: Lenovo's "User experience" app

**edited for spelling, etc**

 

There are 3 Apps which can be disabled for those paranoid people out there. Go to:

 

Settings / Apps

 

Select "Manage Apps". Scroll over to the "All" tab. Depending on the device, scroll down the list at look for:

 

Lenovo ID

Lenovo (**model number displayed**) - i.e. Lenovo tab 2 A10 

Market feedback agent

 

Select one. When the info page appears, click "Force Stop". Click "Disable". Okay any meassages that appear.

Do that for each of the 3 apps.

 

If they're not showing, then look for an app in the list called "AppHideService". Click that one & then "force stop". Go back a step & they should now show up.

 

Depending on the device, you may find the apps are called something slightly different or it could be something else you want to disable.

 If the option to "Disable"can't be selected then you need to download a Management App that will continually "force stop" it for you at a predetermined frequency.

 There is also another method of using a file manager & deleting/modifying folders - but that comes with a lot of risks and it's easy to "brick" your device if you don't know what you're doing.

 

 

Hope that helps.

manishborah18
What's DOS?
Posts: 1
Registered: ‎11-12-2017
Location: IN
Views: 35,255
Message 10 of 17

Re: Lenovo's "User experience" app shown as threat by McAfee how to remove app

you cannot uninstall it

Check out current deals!


Shop current deals

Top Kudoed Authors