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Wanderlustus
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Posts: 10
Registered: ‎11-16-2017
Location: CA
Views: 1,731
Message 11 of 17

Re: Lenovo's "User experience" app

ESET just flagged this app for the first time on my Lenovo pad tb-x103f, and I can't delete it nor can I disable this.  Now ESET is always showing this as a PUP and an unresolved threat.  It's obviously spyware and likely why none of us have heard back from Lenovo about it.  This kind of thing is a deal-breaker for me.  If this issue can't be resolved either way I'll simple register my complaint with my wallet and never purchase another Lenovo product again, and I had been just eyeballing a couple of laptops for my wife and I for Christmas.  

It's one thing to ask your customers to complete surveys, but another thing entirely to collect information and spy on your customers without their permission.

Community SeniorMod
Community SeniorMod
Posts: 3,326
Registered: ‎12-01-2007
Location: US
Views: 1,711
Message 12 of 17

Re: Lenovo's "User experience" app

Hello,

 

Can you tell me the complete and exact detection that ESET Mobile Security for Android reported, along with the version of its threat database?  ESET Mobile Security can detect potentially unwanted applications as well as potentially unsafe applications, which are not malware, nor are they as similar to each other as their names would suggest. 

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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Wanderlustus
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Posts: 10
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Location: CA
Views: 1,173
Message 13 of 17

Re: Lenovo's "User experience" app

Hi.  Sorry, but I'm just seeing your response now.   Thanks for getting back to me.

The detection module for ESET currently is V:11186 and the bug in question is:  USER EXPERIENCE  Android/Luespy.D.

Wanderlustus
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Views: 953
Message 14 of 17

Re: Lenovo's "User experience" app

No thoughts on this yet?

Community SeniorMod
Community SeniorMod
Posts: 3,326
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Location: US
Views: 838
Message 15 of 17

Re: Lenovo's "User experience" app

Hello,


Sorry for the delay in a reply.  I am asking someone I know over there for more information about it.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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Community SeniorMod
Community SeniorMod
Posts: 3,326
Registered: ‎12-01-2007
Location: US
Views: 801
Message 16 of 17

Re: Lenovo's "User experience" app

Hello,

 

The person I spoke with at ESET confirmed that the detection is not a false positive, but that it is not classified by them as malware, but as a potentially unwanted application, or PUA for short.  PUAs do not necessarily have some kind of malign intent, they may provide value by offering the user some kinds of features or types of functionality that the user wants on the device.  But they may also install additional software, change the behavior of the device, or perform activities unexpected by the user.  Detection of PUAs is optional in ESET's software, and can be toggled on and off at any time.

 

Unlike bona-fide malware such as computer viruses or worms, there is no exact criteria for how each security software provider classifies PUAs.  ESET has a paper titled "Problematic, Unloved and Argumentative: What exactly is a potentially unwanted application (PUA)?" [PDF, 503KB] that explains more about their philosophy for handling PUAs. It's a bit old, but I personally still think it is valid to look at.

 

Regards,


Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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Wanderlustus
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Views: 769
Message 17 of 17

Re: Lenovo's "User experience" app

Thanks for taking the time to look into this, Aryeh.  All the best.

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