10-30-2018 05:00 AM
ESET just flagged this app for the first time on my Lenovo pad tb-x103f, and I can't delete it nor can I disable this. Now ESET is always showing this as a PUP and an unresolved threat. It's obviously spyware and likely why none of us have heard back from Lenovo about it. This kind of thing is a deal-breaker for me. If this issue can't be resolved either way I'll simple register my complaint with my wallet and never purchase another Lenovo product again, and I had been just eyeballing a couple of laptops for my wife and I for Christmas.
It's one thing to ask your customers to complete surveys, but another thing entirely to collect information and spy on your customers without their permission.
10-31-2018 04:31 AM
Can you tell me the complete and exact detection that ESET Mobile Security for Android reported, along with the version of its threat database? ESET Mobile Security can detect potentially unwanted applications as well as potentially unsafe applications, which are not malware, nor are they as similar to each other as their names would suggest.
12-22-2018 04:40 AM - edited 12-22-2018 04:41 AM
Hi. Sorry, but I'm just seeing your response now. Thanks for getting back to me.
The detection module for ESET currently is V:11186 and the bug in question is: USER EXPERIENCE Android/Luespy.D.
01-24-2019 01:34 AM - edited 01-24-2019 01:35 AM
Sorry for the delay in a reply. I am asking someone I know over there for more information about it.
01-25-2019 04:02 PM
The person I spoke with at ESET confirmed that the detection is not a false positive, but that it is not classified by them as malware, but as a potentially unwanted application, or PUA for short. PUAs do not necessarily have some kind of malign intent, they may provide value by offering the user some kinds of features or types of functionality that the user wants on the device. But they may also install additional software, change the behavior of the device, or perform activities unexpected by the user. Detection of PUAs is optional in ESET's software, and can be toggled on and off at any time.
Unlike bona-fide malware such as computer viruses or worms, there is no exact criteria for how each security software provider classifies PUAs. ESET has a paper titled "Problematic, Unloved and Argumentative: What exactly is a potentially unwanted application (PUA)?" [PDF, 503KB] that explains more about their philosophy for handling PUAs. It's a bit old, but I personally still think it is valid to look at.