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10-03-2019

United Kingdom of Great Britain and Northern Ireland

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Popup message after a fresh install of Windows 10

2019-10-03, 21:25 PM

Hello I have a Lenovo all-in-on C50-30. It ransomware on it so I reset windows which was successful however there is a popup in poor English that keeps appearing:

 

"NOTE - this note is from your product itself, not from the network.   For the continued improvement of Lenovo products and services, and to enhance the customer experience, Lenovo will collect basic information about your device (e.g., model type) during system setup. This is a one-off and nonrecurring process. This process does not involve the collection of any personally identifiable information".

 

I have run the fix on the Lenovo website (link below) and it said that "LSE is present and was disabled". I've rebooted and installed all of the available Lenovo updates but it still appears. I've not yet clicked "Agree,recommended" as I don't know what it is. Thanks for your help!

 

https://support.lenovo.com/https:/support.lenovo.com/us/en/product_security/lse_bios_notebook?clickid=0ary8WXEuxyJWfewUx0Mo3E1UknxZcyNB2FLT80&irgwc=1&PID=221109&acid=ww:affiliate:bv0as6/us/en/product_security/lse_bios_notebook?clickid=0ary8WXEuxyJWfewUx0Mo3E1UknxZcyNB2FLT80&irgwc=1&PID=221109&acid=ww%3Aaffiliate%3Abv0as6

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2444 Posts

05-01-2010

United States of America

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Re: Popup message after a fresh install of Windows 10

2019-10-03, 23:09 PM

Hello,

 

Welcome to Lenovo Forums.

From your description it appears that when you did the reset you rolled back to factory settings when the computer was new. 

Here is a 2015 article about LSE (Lenovo Service Engine) https://www.us-cert.gov/ncas/current-activity/2015/08/12/Lenovo-Service-Engine-LSE-BIOS-Vulnerability 

 

According to your post LSE was installed when the computer was new, but has now been disabled. That's good!

When you first set up the computer, Lenovo needed to collect information about the system one time. As I interpret your message, if you click "Agree" you are agreeing to Lenovo's collection of information that ONE TIME. After you do that the message should not pop up again. 

 

Are you using good security now so that you do not get ransomware again? Let us know if you need recommendations.

 

 Please feel free to post back here if you have more questions.






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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5 Posts

10-03-2019

United Kingdom of Great Britain and Northern Ireland

3 Signins

90 Page Views

  • Posts: 5
  • Registered: ‎10-03-2019
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Re: Popup message after a fresh install of Windows 10

2019-10-04, 20:56 PM
Cheers, thanks for your reply this is helpful!
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2444 Posts

05-01-2010

United States of America

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Re: Popup message after a fresh install of Windows 10

2019-10-04, 22:35 PM

Thank you for letting us know that we were able to help. :smileyhappy:






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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1 Posts

10-05-2019

United States of America

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Re: Popup message after a fresh install of Windows 10

2019-10-05, 17:11 PM
One of the main reasons why most computers act the way they do, either good or bad, is the drivers are out of date. A new windows 10 installation for example, will not have the latest drivers installed in the system. It is very important to make sure all drivers are of the latest issue. One of my computers had the latest Microsoft update and the screen was dim and no adjustments would brighten it up, found out the video driver was from 2006, downloaded the driver from 2018 and problem solved! Just thought I would pass that along. PJ
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