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George114
Fanfold Paper
Posts: 8
Registered: ‎07-20-2018
Location: BE
Views: 2,054
Message 1 of 9

T480 - Bitdefender 2019

Hello,

 

After upgrading to Bitdefender 2019 from Bitdefender 2018, the system has become unworkable slow.

Launching a browser with Bitdefender 2019 installed takes 4 seconds. Launching the same browser with 2018 took half a second.

 

Has anyone experienced the same please?

 

Thanks.

Guru
Posts: 1,818
Registered: ‎07-21-2010
Location: US
Views: 2,032
Message 2 of 9

Re: T480 - Bitdefender 2019

Is the system slow or just internet slow?  If internet is slow what happens if you disable bitdefender firewall?

 


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 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
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George114
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Location: BE
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Message 3 of 9

Re: T480 - Bitdefender 2019

Everything slows down. I used the browser as an example, but the same happens with other programs and even inside programs. I tried to disable all features that are new since 2018 and this improved the situation to the timings I am describing now.

 

The reason I post it here is that the issue only exists on the T480. Our other non-Lenovo PC's have no issues at all after the upgrade.

 

 

Community SeniorMod
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Message 4 of 9

Re: T480 - Bitdefender 2019


@George114 wrote:

 I tried to disable all features that are new since 2018 and this improved the situation to the timings I am describing now.

 


 

In that case, have you considered removing Bitdefender 2019 and using Windows 10's resident Defender or another anti-virus? In addition, have you reported this issue to Bitdefender?






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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George114
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Posts: 8
Registered: ‎07-20-2018
Location: BE
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Message 5 of 9

Re: T480 - Bitdefender 2019

I removed Bitdefender 2019 and opened a case with BItdefender. The only response was a an extension of the subscription, still waiting now. 

 

The laptop is running fine without Bitdefender now. 7BCF25E6-11D9-4005-8244-77BB934C5510.jpeg

 

Community Moderator
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Message 6 of 9

Re: T480 - Bitdefender 2019

Something you may want to try is a clean install of the newest Bitdefender. Occasionally, and this is not just bitdefender, an upgrade goes wrong. It could be something with the program being updated, or with windows, or something else. A clean install sometimes will fix the problem.

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
George114
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Message 7 of 9

Re: T480 - Bitdefender 2019

I even tried to do a Bitdefender 2019 install on a clean Lenovo (full reinstall from USB stick and all Windows and Lenovo updates). The problem comes back once Bitdefender is installed. There must be some conflict but I have no idea where I should start to look myself.

Travis674
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Registered: ‎10-13-2018
Location: BR
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Message 8 of 9

Re: T480 - Bitdefender 2019

mybkexperience


@George114 wrote:

Hello,

 

After upgrading to Bitdefender 2019 from Bitdefender 2018, the system has become unworkable slow.

Launching a browser with Bitdefender 2019 installed takes 4 seconds. Launching the same browser with 2018 took half a second.

 

Has anyone experienced the same please?

 

Thanks.


Exact same problem. My whole computer seemed a bit sluggish, but Firefox in particular would become unresponsive when opening new tabs or clicking on links. Uninstalled Bitdefender and everything was back to normal.

Community SeniorMod
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Message 9 of 9

Re: T480 - Bitdefender 2019

Thank you for your input, Travis674. It seems that you and others are experiencing this, so apparently it is a common problem. The help page pretty much tells customers to clean their systems and check system requirements for 2019.






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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